HVAC Inside Counter Sales

AIR Control Concepts•Huntsville, AL

1d•Onsite

About The Position

The Aftermarket Parts Inside & Counter Sales Representative provides sales and customer support for HVAC parts, replacement equipment, and aftermarket solutions through inside sales activities and in-person counter service. This role responds to customer inquiries, assists walk-in customers, prepares quotations using established pricing tools and company guidelines, and processes orders to ensure accuracy and timely fulfillment. Working in coordination with the outside sales team and internal departments, this position supports product availability, order processing, and customer transactions in accordance with defined procedures. The role provides standard product information and availability details to customers, while escalating complex technical, pricing, or application related inquiries to appropriate team members. This position maintains accurate records of customer interactions, quotes, and orders, and supports efficient counter operations through timely service and organized workflows. Through consistent execution, attention to detail, and professional customer interaction, this role supports customer satisfaction, accurate order processing, and overall branch operations.

Requirements

High School Diploma (or GED or High School Equivalence Certificate) required.
3+ years of HVAC retail/wholesale experience required.
Ability to read, analyze, and interpret legal and other documents in English. Ability to respond to common inquiries or complaints from customers (internal and external), regulatory agencies, or members of the business community. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively, in both written and oral communication, with supervisors, clients, staff, vendors, etc.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Valid driver’s license is required in the state where hired. An acceptable MVR is required.
To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires an intermediate level of knowledge of Microsoft Office. Facts experience is a plus.

Nice To Haves

1-3 years of management experience preferred.
Forklift certification or ability to get certified within the first 30 days is preferred.

Responsibilities

Performs all store functions as necessary, demonstrating good work habits, encouraging safe work practices and promoting positive attitudes toward customers.
Responsible for product labeling, pricing and locations of all showroom/store inventory and enters this information into Company software for ease of finding.
Values sale price of stock inventory according to pricing set forth by the General Manager – OEM & Aftermarket and corporate policy.
Maintains and stocks inventory in the store/warehouse.
Maintains store standards in accordance with corporate policy.
Keeps store front clean, organized, and stocked for customers.
Minimizes customer complaints through effective customer service in accordance with store policy.
Ensures cash drawers are reconciled accurately daily. Can collect/refund money effectively and efficiently.
Manages all sales through the life cycle of the customer’s purchase, including weekly billing.
Reports any theft or suspected theft by customers or employees to the appropriate parties immediately.
Consistently provides sufficient staffing for store needs at all times, if applicable.
Instructs store staff regarding job responsibilities on an ongoing basis, if applicable.
Prepares and submits time schedules as prescribed by corporate policy. Pulls/packs orders for customer pickup, shipping or delivery to match purchase orders and assists with loading customer vehicle or company vehicle(s).
Unloads inventory from freight trucks, as needed.
Receives and documents deliveries for discrepancies and resolves problems promptly with the Accounting Department, Warehouse Associates, Purchasing Support, etc. as needed.
Communicates delivery needs with Warehouse/Purchasing Support, if applicable.
Participates in the inventory process for all warehouses.
Maintains a “Customer First” attitude always.
Performs all other duties as assigned.