HVAC Inside Counter Sales

AIR Control Concepts•Pasco, WA

9d•$28 - $31

About The Position

The HVAC Inside Counter Sales role is responsible for delivering responsive customer support on commodity products and driving sales of both commodity and warehouse inventory items.

Requirements

High School diploma or equivalent required; education or experience in the HVAC industry preferred.
Minimum of 1 year of B2B or B2C sales experience, including direct warehouse sales experience.
Ability to work independently with minimal supervision while maintaining accountability.
Strong verbal and written communication skills for phone, email, and in-person interactions.
Proven experience working in a fast-paced, high-volume environment.
Proficiency in Microsoft Office applications, including Word and Excel.
Demonstrated customer service experience with a solutions-oriented mindset.

Nice To Haves

HVAC product knowledge preferred.
Prior HVAC warehouse experience preferred.
Experience using Oracle software is a plus.

Responsibilities

Respond promptly and professionally to inbound customer phone calls.
Support the Account Management team by assisting with customer inquiries and requests as needed.
Process customer orders received via phone, email, and in-person walk-ins.
Monitor shipment status, track orders, and communicate updates to customers upon request.
Assist customers with warranty claims and freight-related issues.
Coordinate deliveries for customer projects to ensure timely fulfillment.
Support warehouse operations by assisting with order picking when required.
Accurately enter sales orders into the accounting system.
Review and maintain open orders on a weekly basis to ensure accuracy and closure.
Process customer returns and issue corresponding credits.
Prepare and process outbound UPS shipments.