Technical Community Manager

Postman•San Francisco, CA

18d•$175,000 - $195,000•Onsite

About The Position

Postman is seeking a Technical Community Manager to build and lead a thriving global developer community focused on APIs and AI agents. This role involves architecting programs, designing engagement loops, and creating a new community space where developers can learn, build, share, and grow, establishing Postman as an indispensable part of their toolchain. The position is ideal for someone passionate about the intersection of APIs and AI agents, aiming to transform Postman's user base into an educating, inspiring, and advocating community.

Requirements

6+ years of experience in developer community management, developer relations, or a closely related technical role.
Demonstrated experience running Discord communities at scale, including the use of bots, permission structures, and native engagement features.
Proven track record of building programs (ambassador, MVP, user group, or equivalent) from inception to measurable impact.
Strong written and verbal communication skills, capable of producing both technical tutorials and community announcements.
Data-driven mindset with the ability to identify key metrics and build programs to influence them.

Nice To Haves

Experience with AI agents, LLM orchestration frameworks (LangChain, CrewAI, AutoGen, etc.), or MCP-based tool use.
Familiarity with the Postman platform or similar API tooling (Insomnia, Bruno, Swagger).
Background in software engineering or technical writing.
Experience managing global community programs across multiple time zones and languages.

Responsibilities

Own the end-to-end strategy for Postman's Discord community, including onboarding, retention, and reactivation.
Design and execute Discord-native engagement programs such as Quests, Stage events, and structured channels to reward participation and foster technical conversations.
Define and track key community health metrics like signup growth, DAU/MAU, message volume, retention curves, and engagement rate.
Create community rituals, including weekly challenges, office hours, live builds, and AMAs, to encourage regular developer engagement.
Build Postman's Ambassador and MVP programs from the ground up, defining selection criteria, benefits, activation playbooks, and recognition systems.
Identify, recruit, and nurture top community contributors and technical advocates globally.
Enable Ambassadors and MVPs to organize local and virtual user groups, create content, and represent Postman at external events.
Develop onboarding and enablement resources for program members to ensure they can operate independently.
Lead the creation of a broader "Agents & APIs" community, a vendor-neutral space for developers working with AI agents, LLMs, MCP servers, and API-first architectures.
Position Postman as a central tool for agent development workflows, covering design, testing, mocking, monitoring, and collaboration.
Curate and commission technical content, tutorials, and community showcases that highlight real-world agent and API patterns.
Collaborate with adjacent communities and developer ecosystems (AI/ML, open-source, cloud-native) to expand reach and cross-pollinate membership.
Work with Product and Growth teams to translate community engagement into measurable product activation.
Design community programs to highlight and celebrate key Postman features like Flows, AI-powered collections, Monitors, and Mock Servers.
Create pathways from community participation to product discovery through challenges, use-case showcases, and "build with us" programs tied to new feature launches.
Instrument and report on the correlation between community engagement and feature adoption/user retention.
Build a content ecosystem that motivates community members to create tutorials, blog posts, videos, templates, and open-source collections.
Run structured User-Generated Content (UGC) campaigns, such as monthly build challenges and "show us your agent" showcases, with clear incentives.
Amplify top community content through Postman's owned channels, including newsletters, social media, and the Postman Public API Network.
Partner with the Developer Relations team to feature community voices at conferences, in product documentation, and in marketing materials.