Technical Community Manager

Postman•San Francisco, CA

17d•Onsite

About The Position

Postman is seeking a Technical Community Manager to build and lead a thriving global developer community focused on APIs and AI agents. This role involves architecting programs, designing engagement loops, and creating a community where developers can learn, build, share, and grow, with Postman recognized as an indispensable part of their toolchain. The position is at the intersection of APIs and AI agents, aiming to transform Postman's user base into an educating, inspiring, and advocating community.

Requirements

6+ years of experience in developer community management, developer relations, or a closely related technical role.
Demonstrated experience running Discord communities at scale, including use of bots, permission structures, and native engagement features.
Proven track record building programs (ambassador, MVP, user group, or equivalent) from zero to measurable impact.
Strong written and verbal communication skills.
Data-driven mindset: you know what metrics matter and you build programs around moving them.

Nice To Haves

Experience with AI agents, LLM orchestration frameworks (LangChain, CrewAI, AutoGen, etc.), or MCP-based tool use.
Familiarity with the Postman platform or similar API tooling (Insomnia, Bruno, Swagger).
Background in software engineering or technical writing.
Experience with global community programs spanning multiple time zones and languages.
Success in this role includes: clear community audit completed, ambassador program framework launched, and Discord engagement cadence established within the first 90 days; measurable growth in Discord signups and weekly active members, first cohort of Ambassadors and MVPs activated, and at least one community-driven product activation campaign shipped at 6 months; community growth, engagement rate, product activation, and community-led activity metrics trending positively at 12 months.

Responsibilities

Own the end-to-end strategy for Postman's Discord community, including onboarding, retention, and reactivation.
Design and run Discord-native engagement programs such as Quests, Stage events, and structured channels.
Define and track community health metrics like signup growth, DAU/MAU, message volume, retention curves, and engagement rate.
Create community rituals such as weekly challenges, office hours, live builds, and AMAs.
Build Postman's Ambassador and MVP programs from the ground up, including selection criteria, benefits, activation playbooks, and recognition.
Identify, recruit, and nurture top community contributors and technical advocates globally.
Enable Ambassadors and MVPs to run local and virtual user groups, create content, and represent Postman at external events.
Develop onboarding and enablement resources for program members.
Lead the creation of a broader "Agents & APIs" community, a vendor-neutral space for developers building with AI agents, LLMs, MCP servers, and API-first architectures.
Position Postman as the connective tissue for agent development workflows.
Curate and commission technical content, tutorials, and community showcases.
Partner with adjacent communities and developer ecosystems to grow reach and cross-pollinate membership.
Work closely with Product and Growth teams to translate community engagement into measurable product activation.
Design community programs that surface and celebrate key Postman features.
Create pathways from community participation to product discovery.
Instrument and report on how community engagement correlates with feature adoption and user retention.
Build a content ecosystem where community members are motivated to create tutorials, blog posts, videos, templates, and open-source collections.
Run structured UGC campaigns with clear incentive structures.
Amplify the best community content through Postman's owned channels.
Partner with the Developer Relations team to surface community voices at conferences, in product documentation, and in marketing.