Technical Communicator

Finning • Prince George, BC

2d • Hybrid

About The Position

Finning is seeking an experienced Technical Communicator to join their team. In this critical role, you will serve as a technical expert, providing advanced troubleshooting support to technicians, service teams, and customers across their operations. Working closely with Caterpillar, internal stakeholders, and field teams, you will help identify, investigate, and resolve complex product health issues while driving continuous improvement in equipment reliability and customer satisfaction. This is an excellent opportunity for a seasoned heavy equipment professional who enjoys diagnosing difficult mechanical, hydraulic, electrical, and engine-related issues and influencing product improvements on a broader scale.

Requirements

• 5-10 years of “hands on tools” heavy equipment service experience in Mining.
• Extensive experience working with Caterpillar equipment and applications.
• Proven ability to diagnose and resolve complex equipment issues remotely and through collaboration with technicians.
• Strong understanding of Mining Caterpillar equipment design and operation.
• Advanced knowledge of: Diesel engines, Hydraulic systems, Electrical systems, Mechanical systems.
• Understanding of product health management and its commercial impact.
• Working knowledge of Caterpillar computer systems and Microsoft Office applications.
• Exceptional mechanical aptitude and troubleshooting skills.
• Ability to analyze technical information and determine root causes of failure.
• Excellent verbal and written communication skills.
• Strong presentation and relationship-building abilities.
• Highly organized with effective time management and prioritization skills.
• Self-motivated and capable of working independently with minimal supervision.
• Customer-focused mindset with a commitment to delivering outstanding support.

Nice To Haves

• Previous Field Service experience is strongly preferred.

Responsibilities

• Provide advanced technical support to field and shop technicians to efficiently diagnose and repair customer equipment.
• Troubleshoot complex mechanical, hydraulic, electrical, and engine system issues based on information provided by technicians in the field.
• Leverage Technical Communicator expertise and Caterpillar's Dealer Solution Network to support new product problem resolution.
• Partner with service teams to minimize equipment downtime and customer impact.
• Identify, define, manage, and resolve product health concerns affecting customers and Finning operations.
• Work directly with Caterpillar to investigate emerging product issues and determine corrective actions.
• Maintain ownership of Product Problem Management processes and provide ongoing input on known and developing issues.
• Monitor response times and ensure timely resolution of technical concerns.
• Assist in failure analysis and root cause investigations to drive product improvement initiatives.
• Support design validation efforts and provide valuable feedback from real-world operating conditions.
• Manage field-follow units, test equipment, and data collection activities as required.
• Support implementation of Product Improvement Programs (PIPs) and manufacturer-led support initiatives.
• Partner with Operations, Sales, Service, Technical Support teams, and Caterpillar representatives.
• Provide strategic technical guidance to service departments and product support teams.
• Deliver presentations and communicate technical findings to a variety of audiences.
• Represent Finning professionally while maintaining confidentiality and ethical business practices.

Benefits

• Flexible location at many Finning branches.
• Monday to Friday schedule offering work-life balance.
• Opportunity to work directly with Caterpillar and influence product improvements.
• Collaborative team environment with industry-leading technical experts.
• Meaningful work that impacts equipment performance and customer success across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed