Technical Communicator
About The Position
Butler Machinery is seeking a Technical Communicator to serve as a key resource for our Service, Parts, Sales, and Warranty teams. In this role, you'll help solve complex equipment issues, collaborate with manufacturers, and ensure our technicians have the information they need to keep customers up and running. The ideal candidate is mechanically inclined, enjoys working with others, communicates effectively, and has a strong understanding of agricultural equipment and systems. Whether you're an experienced technician looking for a new challenge or someone who enjoys troubleshooting and sharing technical knowledge, we'd love to hear from you.
Requirements
- Associate degree in a related field or an equivalent combination of education, training, and experience.
- Experience with machine operation, maintenance, repair, and diagnostics.
- Knowledge of agricultural equipment and its systems.
- Understanding of electrical, hydraulic, engine, and powertrain systems.
- Ability to diagnose equipment issues and interpret technical information.
- Experience using supplier diagnostic tools and service documentation.
- Basic electrical and hydraulic system design knowledge.
- Proficiency with Microsoft Office applications.
- Strong technical writing skills.
- Strong verbal and written communication abilities.
- Effective problem-solving and sound decision-making skills.
- Ability to manage multiple priorities and maintain strong time management.
- Collaborative mindset with the ability to focus on organizational success rather than individual or departmental interests.
- Ability to maintain insurability under the Butler Machinery Driving Policy.
- Ability to travel and operate in varying weather conditions when required.
Responsibilities
- Provide technical guidance and troubleshooting support to Service team members via phone and email, and TC Ticketing systems.
- Monitor equipment issues to identify recurring failures and trends, partner with suppliers to investigate root causes and drive corrective action.
- Collaborate with the Warranty department to maximize supplier warranty and goodwill recovery opportunities.
- Create and publish technical knowledge articles (TC Notes), including written procedures, troubleshooting guidance, and supporting images.
- Work closely with both Butler Machinery and supplier Technical Training teams to identify training needs and improve technical training processes.
- Review supplier product support programs for accuracy and practicality, helping minimize implementation costs while effectively communicating program details to dealership teams.
- Identify and communicate missing, inaccurate, or incomplete parts and service information to equipment manufacturers for correction.
- Support and promote the vision, mission, and values of Butler Machinery.
- Perform other duties as assigned.
Benefits
- 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
- Health Insurance – 3 plan options
- Health Savings Account – Employer contribution up to $1,300/year
- Dependent Care Flex Spending Account
- Dental Insurance – 2 plan options
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
- Long-Term Disability Coverage
- Maternity / Paternity Benefits
- Holidays
- Paid Time Off (PTO)
- 401(K) Plan
- Employee Assistance Program (EAP) – including Health Coaching
- SmartDollar – employer-paid financial planning program
- Legal Shield/ID Shield products
- Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
