Technical Communicator, Technology

Carolina CAT - Construction•Charlotte, NC

4d•Onsite

About The Position

We are a leading Caterpillar equipment dealer serving Western North Carolina, committed to supporting our technicians with industry-leading tools, training, and technology. We are seeking a highly skilled Technical Communicator to serve as a key technical resource supporting technicians with advanced machine technologies. This role is ideal for someone with strong diagnostic and communication skills who thrives in solving complex problems involving onboard networks, control systems, and integrated technologies. The position primarily supports field and shop technicians and may occasionally require work outside standard business hours to resolve critical issues. We offer competitive pay, comprehensive benefits, and ongoing training opportunities in cutting-edge equipment technologies.

Requirements

3+ years of experience with heavy equipment service or technical support
Strong knowledge of electrical systems, machine diagnostics, and data networks
Experience with CAN bus systems, Ethernet networks, and machine communication systems
Familiarity with grade control systems (Cat Grade, Trimble, Topcon)
Proficiency with diagnostic software such as Caterpillar Electronic Technician (ET)
Working knowledge of OEM service platforms (e.g., SIS)
Ability to interpret machine data, fault codes, and network diagnostics
General proficiency with Microsoft Office applications

Nice To Haves

Experience with Caterpillar equipment and diagnostic tools (Cat ET, SIS)
Experience with safety systems and advanced operator technologies
Associate or Bachelor’s degree in Diesel Technology, Engineering, or related field

Responsibilities

Serve as the primary technical resource supporting technicians with advanced machine technology issues
Troubleshoot and diagnose onboard Ethernet networks, CAN data systems, and electronic control modules (ECMs)
Provide support for grade control systems, including calibration, setup, and diagnostics
Assist with troubleshooting and repair of machine safety systems and operator-assist features
Support installation, configuration, and repair of excavator work tools and integrated technology systems
Interpret complex technical information and communicate clearly to technicians and service teams
Collaborate with Caterpillar OEM technical resources to resolve escalated issues
Develop and maintain technical documentation, troubleshooting guides, and internal knowledge resources
Provide hands-on training and technical coaching to improve technician capability
Stay current on evolving machine technologies, software systems, and industry trends
Other duties as assigned