Technical Communicator – Power Systems

H O PENN MACHINERY•Bronx, NY

2d•Hybrid

About The Position

H.O. Penn Machinery is seeking a Technical Communicator – Power Systems to join their team. This role can be based out of any of their branches: Poughkeepsie, NY; Bloomingburg, NY; Bronx, NY; Medford, NY; Holtsville, NY; or Newington, CT. The position involves providing technical assistance, troubleshooting, and training related to Electric Power Generation (EPG) products, primarily Caterpillar engines and generators. The Technical Communicator will act as a liaison between field personnel, management, and external partners, contributing to the continuous improvement of technical operations and safety culture.

Requirements

Minimum 5 years of experience in Electric Power Generation (EPG), diesel engine, or power systems service and troubleshooting.
Advanced knowledge of Caterpillar engines, generators, controls, and related EPG products.
Proficiency with Caterpillar diagnostic and service tools, including CAT ET, SIS, and other technical software applications.
Strong troubleshooting and problem-solving skills with the ability to diagnose complex equipment issues and develop proactive solutions.
Excellent verbal and written communication skills, with the ability to effectively communicate technical information to technicians, customers, management, Caterpillar, and vendors.
Experience developing and delivering technical training, including product, safety, and diagnostic software training.
Ability to build collaborative relationships across departments and serve as a technical liaison between field personnel, management, OEM representatives, and vendors.

Nice To Haves

Technical degree in Diesel, Electrical, or Mechanical Technology
Caterpillar certifications
Experience supporting new product introductions (NPI), technical projects, and product support initiatives.

Responsibilities

Provide technical assistance to support technicians, supervisors, and managers to help troubleshoot EPG (Electric Power Generation) problems with pro-active resolutions
Effectively track, document and communicate product problems and resolutions
Work with technicians, supervisors, and managers to troubleshoot product problems
Act as a liaison between technicians, supervisors, managers, Caterpillar factory and other vendor personnel
Provide backup to other Technical Communicators, as needed
Provide technical assistance with EPG (Electric Power Generation) processes and projects that contributes to growth and development
Develop close working relationship with Power Systems groups (Technicians, New Sales, Product Support Sales Reps, Rental) to provide technical assistance in support of initiatives
Provide technical assistance with special projects
Assist with the communication of training/tooling needs
Assist with parts stocking on new engines
Assist with new product introductions
Effectively improve the performance of both our internal and external technical customer by providing training
Conduct CAT ET, SIS and other technical related software training
Conduct product safety training
Conduct EPG NPI's and other product trainings
Be an active part in the continuous improvement of H.O. Penn’s safety culture
Timely completion of any required safety training for self (including all direct/indirect reports)
Adherence to all Environmental, Health, and Safety Policies
Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task