Healthcare Communicator

Inizio Engage•Yardley, PA

2d•$13 - $25•Remote

About The Position

Inizio Engage has an immediate need for full-time healthcare communicators to work from home across the nation and answer inbound calls from providers and patients on behalf of our client. This is an excellent opportunity to get into the healthcare industry. This role involves representing a top biotechnology company and requires maintaining excellent quality standards, adhering to program scripts and guidelines, and accurately collecting and capturing information in specific program databases. The position also requires effective communication and tele-management skills, conversing with callers empathetically, and facilitating their understanding of medical terminology. Strong organizational skills are necessary to manage multiple projects simultaneously. The role requires adherence to all company policies and Standard Operating Procedures, and flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed. Safeguarding patient privacy and confidentiality by following HIPAA guidelines is paramount.

Requirements

Customer service or equivalent work related experience is preferred
Excellent verbal, written and listening communication skills
Ability to work independently and within a team.
Strong competency with computer navigation and data entry while conversing with customers.
Ability to join frequent meetings and calls without disruption or disconnecting
Pleasant telephone manner
Contact Center or Healthcare experience preferred

Responsibilities

Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
Accurately collect information required by individual programs and correctly capture in specific program databases.
Exhibit effective communication and tele-management skills.
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
Possess effective organizational skills, including working with multiple projects simultaneously.
Adhere to all company policies and Standard Operating Procedures.
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Benefits

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference