Technical Communicator - Power Systems (Canada wide)
About The Position
The Technical Communicator will provide valuable support to our Heavy Equipment Technicians and product support staff through top technical expertise on our Caterpillar Product Line. This role involves providing technical support to field service teams, technicians, and customers through external research and Caterpillar's Product Support. The communicator will utilize Toromont and Cat on-line systems for research and reporting, manage timely responses to technical inquiries, and stay current on product line changes. They will also act as a liaison between Toromont and Cat's engineering and product groups, prepare and conduct presentations, and participate in product problem management and continuous product improvement programs. Travel to assist Product Support Sales Representatives and Branches may be required, and periodic technical seminars, training sessions, and documentation creation are part of the role.
Requirements
- Prior experience in EPG, Heavy Equipment, or Truck and Coach industries with a focus on Power Systems
- Minimum of 5 years Commercial and Industrial Field Service experience diagnosing, troubleshooting and repairing Commercial Engines and Power Generation equipment
- Experience with Cat 3500 Series engines
- Highly safety conscious
- Strong technical aptitude with a solid knowledge of products and services supported by Toromont Cat
- Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
- Results driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence
- Continuous Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
- Adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on the market conditions
- Highly computer literate with proficiencies in Microsoft Applications
- Willing and able to travel and work outside regular business hours as required
- A valid Passport and Driver’s License with current clean Driver's Abstract
Nice To Haves
- Knowledge of and ability to conduct failure analysis is an asset
- Experience with Cat systems/DBS/SIS would be highly beneficial
- Fluency in French considered an asset
Responsibilities
- Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Provide technical support to field service teams, technicians and customers through external research and Caterpillar’s Product Support
- Utilize Toromont and Cat on-line systems for research and reporting
- Manage timely responses to technical inquiries from service, parts and sales departments
- Remain current on any product line changes and coordinate with all branches to communicate market and product issues and updates to Caterpillar and Toromont Cat divisions
- Provide technical support as liaison between Toromont and Cat's engineering and product groups
- Prepare and conduct presentations for sales, service and factory technical communication meetings
- Actively participate in product problem management and continuous product improvement programs/meetings
- Travel to assist Product Support Sales Representative (PSSR) and Branches as required
- Periodically provide technical seminars, small training sessions, and create technical documentation as required
Benefits
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
