Technical Communicator - Air Compressor
About The Position
The Technical Communicator is responsible for conducting all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. This role involves maintaining communication between the dealership and Caterpillar regarding equipment technical issues, advising upper management on product development issues, and providing technical information to technicians and customers. The position also includes monitoring and distributing Caterpillar Product Support Program Information, new service information, and Warranty Bulletin updates. The Technical Communicator is expected to approach work positively, contribute to team efforts, train and mentor others, and provide expert counsel on technical and product issues. They will utilize the Dealer Solution Network for communication with the OEM, attend and conduct training sessions, perform field/shop audits, and complete special projects. The role requires working in an orderly fashion, constantly seeking improvements in methods, work area, and safety standards.
Requirements
- High School diploma or GED
- 7 or more years of experience
- Valid Driver's License
- Completed all required Technical Communicator training
- Well versed in Microsoft Office programs
- Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Nice To Haves
- Educated in Applied Failure Analysis I
- Educated in relevant specialized Caterpillar Product Certifications as required
Responsibilities
- Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
- Wears proper personal protective equipment.
- Maintains communication between dealership and Caterpillar regarding all equipment technical issues.
- Advises upper management on product development issues arising from product problems identified through technical support activity.
- Provides technical information for all technicians or customers needing assistance in solving technical issues.
- Monitors & distributes Caterpillar Product Support Program Information, new service information and Warranty Bulletin updates.
- Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow.
- Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
- Trains and/or mentors others in department.
- Assumes Supervisors position temporarily, as necessary.
- Provides expert counsel to internal/external staff, customers and suppliers on technical and product issues.
- Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM.
- Attends training sessions and trains others as necessary.
- Guides and/or mentors others within the department in the performance of duties in a helpful and educational manner.
- Performs Field/Shop Audits, Failure Analysis Investigations and provides accurate unbiased reports based on their results.
- Completes special projects in a timely and accurate manner as assigned by management.
- Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
