Technical Communicator - Air Compressor

Ring Power Corporation • Orlando, FL

8d • Onsite

About The Position

This role serves as a primary liaison between the dealership and Caterpillar, addressing all equipment technical issues. The Technical Communicator will advise upper management on product development based on insights gained from technical support activities. They will provide essential technical information to technicians and customers, assist in resolving technical challenges, and manage the distribution of Caterpillar Product Support Program Information, new service information, and Warranty Bulletin updates. The position requires a positive attitude, supportive conduct towards the team, and the ability to set high standards. Contributions to team efforts include timely task completion while upholding safety and quality expectations. This role may involve training and mentoring others, and temporarily assuming supervisory duties as needed. The Technical Communicator will offer expert advice to internal and external staff, customers, and suppliers on technical and product matters, utilizing the Dealer Solution Network for issue resolution with the OEM. Attendance at training sessions and subsequent training of others is expected. The role also involves performing Field/Shop Audits, Failure Analysis Investigations, and generating accurate, unbiased reports. Special projects assigned by management must be completed in a timely and accurate manner, with a focus on improving work methods, the work area, and safety standards. Other duties as assigned.

Requirements

• Formal Education - High School diploma or GED
• Experience 7 or more years
• Valid Driver's License
• Completed all required Technical Communicator training
• Well versed in Microsoft Office programs
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

• Educated in Applied Failure Analysis I
• Educated in relevant specialized Caterpillar Product Certifications as required

Responsibilities

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
• Maintains communication between dealership and Caterpillar regarding all equipment technical issues. Advises upper management on product development issues arising from product problems identified through technical support activity.
• Provides technical information for all technicians or customers needing assistance in solving technical issues. Monitors & distributes Caterpillar Product Support Program Information, new service information and Warranty Bulletin updates.
• Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow. Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors position temporarily, as necessary.
• Provides expert counsel to internal/external staff, customers and suppliers on technical and product issues. Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM.
• Attends training sessions and trains others as necessary. Guides and/or mentors others within the department in the performance of duties in a helpful and educational manner.
• Performs Field/Shop Audits, Failure Analysis Investigations and provides accurate unbiased reports based on their results.
• Completes special projects in a timely and accurate manner as assigned by management. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED