Technical Client Support Internship

Edgeworth • Coraopolis, PA

6d • Onsite

About The Position

As a Technical Client Support Intern, you will be a crucial part of our technical support operations, learning hands-on skills to ensure the security and integrity of our and our clients’ digital infrastructure. You will monitor our systems, identify system faults, detect potential threats, and assist in incident response, playing a pivotal role in maintaining our internal and client networking infrastructure and safeguarding our internal and client technological ecosystem.

Requirements

• Windows & Linux Operating Systems troubleshooting knowledge
• Strong analytical skills, initiative, and the ability to work under pressure
• Detail oriented and organized approach while working in a ticketing system
• Ability to independently identify, research, and resolve complex problems
• Network protocols (TCP/IP, DHCP, DNS, etc.)
• Bachelor’s degree in computer science, Information Security, or a related field (or a pursuant of active attendance in a relevant program)

Nice To Haves

• 2+ years of experience in technical support and/or network support position
• Technical background with specific knowledge in servers or networking
• Networking and configurations (Switching, routing, firewalls)

Responsibilities

• Investigate and troubleshoot networking, security equipment, and operating system errors.
• Monitor traffic, security alerts, and event logs to detect suspicious or anomalous activities.
• Utilize tools to investigate and categorize events based on their severity/impact.
• Analyze alerts and reports to identify potential incidents and vulnerabilities.
• Prepare and maintain detailed reports, documentation, and notation of actions performed.
• Collaborate to Identify opportunities to enhance monitoring and response processes.
• Contributes to the development of playbooks, procedures, training, and documentation.

Benefits

• Hourly rate of $18.80 per hour
• If working on one of our observed holidays, time and a half is paid for hours worked on that holiday.
• Hands-on training with industry experts.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern