Technical Client Advisor
About The Position
We are looking for a knowledgeable and client-focused Technical Client Advisor to serve as a trusted partner to assigned clients. The role connects clients’ business goals with technology strategy and provides guidance on technical challenges, escalations, and long-term IT planning. The ideal candidate builds lasting client relationships, communicates effectively, collaborates across teams, and demonstrates strong organization and attention to detail. This position is eligible for a hybrid work schedule after successfully completing a 60-day onboarding period. The role averages approximately 47 hours per week and may include occasional evening client dinners and industry events. Candidates must have a valid U.S. driver’s license and successfully pass a background check.
Requirements
- At least 5 years of experience in IT consulting, account management, or technical leadership.
- Experience in strategic IT planning, technology budgeting, and working directly with C-suite executives and business leaders.
- Strong business acumen and ability to translate business objectives into effective technology strategies and solutions.
- Excellent organizational, multitasking, and prioritization skills, with strong follow-through in a fast-paced, collaborative environment.
- Self-motivated and detail-oriented, with the ability to manage responsibilities independently and with minimal supervision.
- Ability to work an average of approximately 47 hours per week, including occasional evening client dinners and industry events.
- Valid U.S. driver's license.
- Successful completion of a background check.
Nice To Haves
- Experience in a managed service provider (MSP) environment.
- Relevant industry certifications, such as MCSA, VCP, or CCNA.
- Familiarity with ConnectWise, Cisco, Meraki, Datto, VMware, Microsoft 365, and advanced macOS support.
Responsibilities
- Serve as a trusted technology advisor, aligning client IT strategies with business objectives and long-term growth plans.
- Communicate technology recommendations, risks, and strategic initiatives to technical teams and executive stakeholders.
- Assess client environments for opportunities to improve security, scalability, performance, and operational efficiency.
- Develop and maintain IT roadmaps, lead strategic business reviews, oversee technology budgets, and support compliance initiatives.
- Build and maintain client relationships as the primary point of contact for strategic guidance, issue resolution, and escalations.
- Collaborate with internal technical teams to identify client needs, define project scope, and prioritize technology initiatives.
- Provide guidance and mentorship to internal team members and promote collaboration across departments.
- Ensure client technology strategies align with industry best practices, security standards, and applicable regulatory requirements.
- Perform other duties as assigned.
Benefits
- 401(k) plan with employer contributions
- Performance-based incentive opportunities
- Employee discount and savings offerings
- Paid time off (PTO)
- Paid holidays
- Paid parental leave
- Work-from-home (WFH) bank
- Medical coverage
- Dental coverage
- Vision coverage
- Employer-paid life insurance
- Short- and long-term disability insurance
- Flexible Spending Accounts (FSA)
- Well-being resources and support programs
- Structured career progression plans
- Certification incentives with direct dollar-amount pay increases for approved industry certifications
- Employer-paid dry-cleaning services
- Friday team lunches
- Corporate concierge services
- Dog-friendly office
- Team-building events
- Company-sponsored activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
