Technical Business Analyst

TEKsystems•Plano, TX

6d•Hybrid

About The Position

Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. May manage teams to achieve process or project objectives. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function. Operational Analyst responsible for defining and analyzing system problems; designing and testing standards and solutions. Capable of defining application problems by conferring with clients; evaluating procedures and processes. Validates results by testing programs. Ensures operations by training client personnel and internal staff and providing support. Work with management to prioritize business and information needs. Provides reference by writing documentation. Locate and define new process improvement opportunities. Accountable for analyzing present-state, developing alternative future-state approaches, and facilitating implementation. Plans, organizes, monitors and controls projects using appropriate tools and techniques while effectively communicating with managers, peers and business partners on deliverables, timelines and support needed.

Requirements

7+ years of system analyst experience
Technical expertise regarding troubleshooting, hardware/software requirements
Strong knowledge of and experience with hardware/software architecture
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Understanding of technology change and support processes
Strong organizational skills
Strong problem-solving skills
Quality focus
Strong consulting skills
Process improvement
Networking knowledge
Power user of JIRA, Confluence, MS Excel, MS Access and MS PowerPoint
Excellent written and verbal communications skills
Ability to collaborate and influence
Executive-level presentation and communication
Agile
Requirements gathering
Systems analysis
Business analysis
SQL

Nice To Haves

Technical documentation
Proficient in process mapping
Project management experience a plus
Former Bank of America or Financial Services experience would be ideal

Responsibilities

Analyze, implement, and update processes using sound process improvement models and techniques.
Manage the design or redesign of processes or projects.
Integrate best practices with process design for continuous improvement.
Build action plans and drive execution.
Define and analyze system problems.
Design and test standards and solutions.
Define application problems by conferring with clients and evaluating procedures and processes.
Validate results by testing programs.
Ensure operations by training client personnel and internal staff and providing support.
Work with management to prioritize business and information needs.
Provide reference by writing documentation.
Locate and define new process improvement opportunities.
Analyze present-state, develop alternative future-state approaches, and facilitate implementation.
Plan, organize, monitor, and control projects using appropriate tools and techniques.
Communicate with managers, peers, and business partners on deliverables, timelines, and support needed.