Technical Business Analyst

Polaris Software • Beverly, MA

6d • Hybrid

About The Position

Sitestream, a Polaris Software company based in Beverly, Massachusetts, is seeking a detail-oriented and motivated Technical Business Analyst to support the analysis, design, and delivery of software solutions across its product platforms, with a strong focus on systems integration. The role contributes to technology intended to help customer communities improve safety and fairness. The analyst works closely with Product Management, Engineering, customers, technology partners, operational stakeholders, and third-party suppliers to understand how systems connect, exchange data, and operate together.

The position involves investigating existing and proposed integrations; analyzing APIs, data formats, and system behavior; defining interface requirements; and supporting delivery teams through implementation, testing, and rollout. The successful candidate is expected to be consistent, focused, and comfortable working in a fast-paced environment, taking ownership of integration analysis and following issues from discovery through resolution.

The position is based in Beverly, MA, with a hybrid schedule requiring three days per week in the office. It is full-time and reports to the Director of Product. Candidates must already have the right to work in the United States and be able to pass a comprehensive background check, including fingerprinting.

Requirements

• Typically 3–5 years of experience in a Technical Business Analyst, Integration Analyst, Systems Analyst, or similar role.
• Demonstrated experience analyzing, defining, or delivering integrations between software systems.
• Experience working with APIs, third-party systems, technology partners, or external technical teams.
• Understanding of common integration mechanisms such as webhooks, file or batch exchange, and SFTP.
• Experience analyzing data structures, defining field mappings, and documenting data flows between systems.
• Strong documentation and process-modelling skills, including functional specifications, interface specifications, and data-mapping documentation.
• Collaborative approach and ability to work across Product, Engineering, customer, partner, and operational teams.
• Ability to take ownership of integration analysis and follow issues from discovery through resolution.
• Existing right to work in the United States.
• Ability to pass a comprehensive background check, including fingerprinting.

Responsibilities

• Lead discovery and analysis for new and existing integrations with customer systems, partner platforms, and third-party services.
• Analyze API documentation, interface specifications, data models, file formats, messages, and system behavior to identify capabilities, constraints, and dependencies.
• Map end-to-end data flows, systems of record, triggers, transformations, validation rules, error conditions, retries, and reconciliation requirements.
• Identify integration gaps, incompatibilities, and risks, and work with Engineering and external technical teams to evaluate solution options.
• Work with customers, technology partners, and third-party suppliers to clarify integration requirements, documentation, responsibilities, and constraints.
• Liaise between Product Management, Engineering, operational stakeholders, and external technical teams.
• Coordinate test environments, test data, connectivity, and other dependencies needed to validate integrations.
• Analyze existing systems, workflows, interfaces, and data structures to understand current behavior and constraints.
• Translate business outcomes into functional and technical requirements, process flows, interface specifications, and user stories.
• Identify business rules, data validation requirements, edge cases, and operational impacts of proposed changes.
• Analyze how integration changes affect related systems, data flows, operational processes, and platform dependencies.
• Define acceptance criteria covering business behavior and integration outcomes.
• Maintain sufficient detail and traceability for Engineering, QA, Support, and operational teams to understand expected integration behavior.
• Support integration testing, User Acceptance Testing (UAT), and validation of delivered functionality.

Benefits

• Health insurance through BlueCross BlueShield, with an 80:20 contribution model.
• Dental insurance through BlueCross BlueShield, with an 80:20 contribution model.
• 401(k).
• Vision coverage.
• Long-term disability and AD&D coverage.
• 20 days of PTO for a full-year allowance.
• Life insurance.
• Employee Assistance Program (EAP).
• Community Day.
• Moment in Time Day.
• Federal paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed