Technical Business Analyst

Stefanini Group•Portland, OR

1d•Hybrid

About The Position

Stefanini Group is hiring a Technical Business Analyst in Portland, OR. This is a hybrid role requiring presence in the Portland Office on Tuesdays, Wednesdays, and Thursdays. The Technical Analyst guides clients in evaluating options and making recommendations using WHS best practices to ensure business needs are met. Responsibilities include authoring, documenting, and delivering clear, concise, and complete technical and/or functional specifications that drive the successful completion of projects and implementations. The role drives the successful completion of implementations and enhancements, defined as on-time, fully-functional deployments. This individual leads the client team in solving new and unexpected problems that arise during the implementation phase. The Technical Analyst must develop an in-depth knowledge of WHS product functionality, have a solid grasp of the technical aspects of the applications, and possess an in-depth understanding of the health and wellness domain as it applies to the implementation of WHS solutions. This key role will work with the team to implement scope, guide clients through functional and technical aspects, collaborate with stakeholders to understand business needs and translate them to solution configurations, and assist clients in evaluating options and alternatives while driving best practices and avoiding custom work. The role also involves authoring functional/technical specifications, configuring tools, analyzing and triaging issues, defining and driving client acceptance testing, providing post-launch support, conducting training sessions, and providing feedback to Product Development.

Requirements

1 - 2 years of experience writing functional and/or technical requirements for software implementations.
Demonstrated ability to successfully implement complex and technical solutions in a technology-intensive, dynamic and face-paced environment.
Exhibit confidence and a knowledge of industry practices when solving business problems.
Highly organized individual with successful multi-tasking skills.
Independent time management skills.
Manage client expectations effectively.
Professional and client-friendly presence.
Expert with Excel. Must be proficient with advanced analytic functions such as VLOOKUP, named ranges, pivot tables, formulas, etc.
Proficient in SQL.
Strong grasp of MS Office products.
Logical thinker with sound problem solving abilities.
Proficient written communication, verbal communication and presentation skills.

Nice To Haves

BS/BA or equivalent
Experience with Quality Assurance
Ability to travel 5-10% when needed

Responsibilities

Authoring, documenting and delivering clear, concise, and complete technical and/or functional specifications that drive the successful completion of projects and implementations.
Driving the successful completion of implementations and enhancements - defined as on-time, fully-functional deployments.
Leading the client team in solving new and unexpected problems that arise during the implementation phase of the project.
Developing an in-depth knowledge of WHS product functionality, having a solid grasp of the technical aspects of the applications, and possessing an in-depth understanding of the health and wellness domain as it applies to the implementation of WHS solutions.
Implementing the scope as agreed upon and guiding the client through the functional and technical pieces of the implementation.
Collaborating with internal and external stakeholders to understand client business needs and translating needs to the configuration of the solutions.
Assisting the client in evaluating options and alternatives to ensure business needs are met, while driving the adoption of best practices and avoiding custom work.
Authoring functional and/or technical specifications for client implementations.
Configuring tools and solutions, as applicable.
Analyzing and triaging functional and technical issues throughout the implementation.
Defining and driving the client acceptance testing process to identify required changes and communicating changes to development.
Providing post-launch functional and technical support until the implementation is stabilized and fully transitioned to the long-term client care team.
Conducting webcast client-based training sessions as needed.
Providing feedback to Product Development on the configurations for our products and what customizations can be accommodated.
Participating in process improvement initiatives.