Technical Business Analyst (Healthy Aging portfolio)
About The Position
The Technical Business Analyst plays a key role in supporting United Way BC’s ability to leverage data to inform decision-making, strengthen community impact, and enhance organizational performance. This role will work primarily to support the Community Impact & Investment (CII) department, taking the lead on data-related priorities for multiple portfolios. This requires a deep understanding of United Way BC’s impact work and how data can be used to inform that work in a meaningful, community-centred way. Working collaboratively with CII and other internal teams, the position develops and maintains reporting solutions, conducts analysis to identify trends and opportunities, and supports the development of data models and performance indicators. This position will require working closely with the direct supervisor, portfolio leads, and CII leadership to understand priorities, translate data and reporting requirements into practical solutions, and ensure reporting and analysis are aligned with impact objectives. The Technical Business Analyst also contributes to advancing data governance practices, improving workflows, and ensuring that staff are equipped with the tools and knowledge needed to effectively use data in their work. This is a regular full-time role with an end date of March 31, 2030, and may be subject to extension or early conclusion. The primary portfolio focus of this role is Healthy Aging, and this position will report to the Manager, Business Intelligence and Data Governance.
Requirements
- Undergraduate degree focusing on Computer Science, Business, Economics, Mathematics or equivalent education/experience
- Three (3) years' experience as a business, technical, data analyst or related role with experience in researching, organizing, analyzing and presenting data for management use
- Proficiency in the use of databases, spreadsheets, project management tools at a moderately to highly complex level
- Advanced skills in data querying (SQL) and experience with associated BI Tools (PowerBI, Tableau, etc.)
- Experience with digital product development life cycles
- Ability to use and interpret contact management databases
- Skilled in evaluating, developing and implementing processes and procedures to achieve objectives and use data effectively
- Ability to manage and meet deadlines in a dynamic environment by adapting and modifying sequence of work, methods, and standards to meet changing conditions
- Strong interpersonal skills to contribute to developing a successful team environment
- Strategic thinking with well-developed problem-solving skills
- Strong written and oral communication to communicate complex data to a variety of audiences
- Ability to exercise a high level of tact and discretion in both internal and external interactions is critical
- A commitment to building healthy, caring and inclusive communities, internally and externally
- Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
- Ability to navigate ambiguity and comfortably operate in it
- Drive to succeed as an individual and as a team member
Nice To Haves
- Knowledge of scripting or statistical languages (Python, R, etc.) is an asset
- Experience with any of the following is an asset, but not required; Advanced data analytics, Machine Learning, Predictive and/or statistical modelling
Responsibilities
- Develops, supports and manages reports and dashboards for monitoring key metrics including community impact and financial performance
- Develops and implements organizational data models
- Lead and/or participate in organizational initiatives related to research, reporting and analytics
- Conducts comprehensive analysis; highlighting key insights and recommendations on donor strategies, fundraising initiatives and impact strategy
- Contributes to the development of operation strategies Including measurement, tracking, trends analysis, benchmarking and goal setting where applicable
- Educate and support staff to strengthen their data knowledge and facilitate effective communication and data usage
- Support data governance practices and activities, contribute to development and maintenance of business glossary and data quality standards
- Review methodologies, procedures and workflows to identify areas to improve operational efficiency
- Develops and manages process documentation
- May participate in community engagement or fundraising activities
- Performs other duties related to the qualifications and requirements of the job
Benefits
- This is a bargaining unit role with CUPE Local 1760.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
