Technical Business Analyst
About The Position
The Technical Business Analyst bridges business needs and technical implementation, working with stakeholders, developers, architects, product managers, UX/UI designers, and QA teams in an Agile environment. The role combines business analysis, software development knowledge, and Agile practices to shape software solutions and support projects from requirements gathering through implementation. The analyst gathers and documents business and technical requirements, translates them into technical specifications and Agile user stories, and supports solution design through workflow diagrams, wireframes, mockups, prototypes, and functional models. The position works with APIs, databases, system integrations, SaaS platforms, and enterprise applications to assess feasibility and align technical implementation with business requirements. It also supports data analysis, testing, troubleshooting, defect resolution, release readiness, implementation planning, production support, and User Acceptance Testing. The role contributes to Agile delivery through sprint activities, backlog refinement, feature prioritization, and coordination between business and technical teams. It also maintains technical documentation, process workflows, and user guides; analyzes system usage and performance trends; and identifies process improvements and opportunities for automation. This is a hybrid role with work performed from home and in an office. The position operates in a general office environment, requires regular computer use and attendance at in-person meetings, and may involve prolonged sitting. Home office arrangements must meet organizational guidelines.
Requirements
- Bachelor’s degree in Business, Information Technology, Computer Science, Healthcare Administration, or a related field; alternatively, an associate degree with 5 or more years of relevant professional experience.
- At least 5 years of experience as a Technical Business Analyst, Software Developer, or in a similar hybrid role.
- Coding background in Python, JavaScript, SQL, Angular, Node.js, C#, or similar programming languages.
- Hands-on experience with databases, APIs, and system integrations.
- Experience collaborating with SaaS application teams on enhancements, integration, and support.
- Deep understanding of Agile methodologies, including Scrum, Kanban, and SAFe, and experience working in Agile teams.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication and stakeholder-management skills, including the ability to explain technical concepts in business-friendly language.
- Demonstrated commitment to the organization’s core values of integrity, adaptability, service focus, accountability, curiosity, and community.
- Ability to work in a hybrid home and office arrangement that meets organizational guidelines.
- Ability to attend in-person meetings as required by management.
- Ability to perform the position’s physical functions, including prolonged sitting, talking, hearing, using hands and arms to handle, feel, and reach, operating a personal computer, and focusing clearly on distant and near objects.
Nice To Haves
- Knowledge of JIRA, Confluence, or other Agile tools.
- Understanding of DevOps, CI/CD pipelines, and cloud platforms such as AWS, Azure, or GCP.
- Understanding of UX/UI principles, wireframing, and prototyping tools.
- Certifications such as Certified Scrum Master (CSM), PMI-PBA, CBAP, or Agile BA.
Responsibilities
- Gather, analyze, and document business and technical requirements, ensuring alignment with organizational goals.
- Translate business needs into technical specifications in collaboration with developers, architects, and product managers.
- Conduct gap analysis, impact assessments, and feasibility studies for new initiatives.
- Create and refine wireframes, mockups, prototypes, workflow diagrams, and functional models.
- Collaborate with UX/UI designers, product owners, and engineering teams to improve user experience and usability.
- Support business process modeling, workflow analysis, and operational improvement efforts.
- Facilitate stakeholder meetings, requirements workshops, and solution discussions.
- Define and refine Agile user stories, acceptance criteria, and process flows.
- Partner with engineering and architecture teams on solution design and technical implementation.
- Work with APIs, databases, system integrations, and SaaS platforms to align business and technical requirements and assess technical feasibility.
- Assist with data analysis, validation, troubleshooting, and system testing.
- Collaborate with QA teams to define test scenarios, validate outcomes, and support defect resolution.
- Support release readiness, implementation planning, and production support as needed.
- Maintain an understanding of enterprise applications, digital platforms, and integration patterns.
- Act as a liaison between business stakeholders and technical teams to support Agile delivery.
- Participate in daily stand-ups, sprint planning, retrospectives, and backlog grooming.
- Assist in prioritizing features and enhancements based on business value and technical complexity.
- Support QA testing by defining test cases and verifying results.
- Coordinate and support User Acceptance Testing with business stakeholders and development teams.
- Create and maintain technical documentation, process workflows, and user guides.
- Identify process inefficiencies and recommend automation or system enhancements.
- Analyze trends, system usage, and performance metrics to support data-driven decision-making.
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What This Job Offers
Job Type
Full-time
