Technical Business Analyst - Insurance

DXC Technology•Charlotte, NC

22h•Hybrid

About The Position

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. We are seeking an experienced Insurance Business Analyst to serve as the bridge between insurance business stakeholders and technology teams. The ideal candidate will have strong experience in requirements gathering, process analysis, data analysis, Agile delivery, and enterprise insurance applications. The role will support insurance platforms, system enhancements, integrations, modernization initiatives, and the delivery of technology solutions across legacy and cloud environments.

Requirements

Bachelor's degree in Business, Information Systems, Computer Science, or related field.
5+ years of experience in Business Analysis, Systems Analysis, Application Support, or related roles.
Strong requirements-gathering and documentation experience.
Experience with user stories, acceptance criteria, Agile/Scrum, and SDLC.
Strong analytical and problem-solving skills.
SQL and advanced Excel experience.
Experience working with enterprise applications and development teams.
Excellent communication and stakeholder-management skills.

Nice To Haves

Insurance industry experience, particularly Life, Annuities, Claims, or Policy Administration.
WMA, CyberLife, Insurance Smart Apps
AWS / Cloud
Mainframe / COBOL environments
APIs and enterprise integrations
Data migration and conversion
Jira and Confluence
Tableau / reporting and analytics
Insurance application modernization

Responsibilities

Gather, analyze, and document business and functional requirements.
Facilitate stakeholder and client workshops and translate business needs into technical requirements.
Create user stories, acceptance criteria, process flows, and functional specifications.
Work closely with Product Owners, Project Managers, Developers, Architects, QA, and business SMEs.
Analyze insurance business processes including policy administration, claims, billing, underwriting, and policy servicing.
Support insurance platforms such as WMA, CyberLife, Insurance Smart Apps , and related enterprise applications.
Work across Mainframe and AWS/cloud environments , including legacy modernization initiatives.
Analyze data using SQL, Excel, and database tools to validate requirements and investigate defects.
Support APIs, integrations, data mapping, migration, and system interfaces.
Participate in Agile ceremonies, backlog refinement, UAT, defect management, and production validation.
Identify process improvements and recommend technology solutions.
Communicate effectively with both technical and non-technical stakeholders.