Technical Author

Vitalant

4d•Remote

About The Position

At Vitalant, our mission is to save and improve lives through blood donation, research, and innovation. We’re seeking a Technical Author to help advance that mission by developing and maintaining clear, accurate, and compliant Standard Operating Procedures (SOPs) and related documentation that support safe, consistent, and high-quality operations across the organization. In this role, you’ll collaborate with subject matter experts and cross-functional teams to create and refine procedures that reflect real-world workflows, environments, and regulatory requirements. Your work will drive process consistency, operational efficiency, and adherence to quality and safety standards—helping ensure reliable delivery of life-saving products and services.

Requirements

Bachelor's degree in Technical Writing, English, Communications, Journalism, or equivalent combination of experience and education in related area required.
Current understanding of federal, AABB, and CLIA standards governing blood industry manufacturing activities preferred
Technical writing certification, professional certificate in editing, or equivalent combination of education and experience required.
RN or MLS preferred
Five years proven experience in document development, partially in SOP or process documentation required.
Experience in the healthcare, blood banking, or pharmaceutical industry preferred.
Exceptional interpersonal, written, and verbal communications.
Excellent planning, organizational, and problem-solving skills.
Ability to manage multiple projects simultaneously, meet deadlines, and with keen attention to detail.
Strong understanding of corporate operations and compliance requirements.
Proficiency with documentation tools such as Microsoft word, Adobe Acrobat, PowerPoint, Microsoft Teams, and Visio.
Familiarity with Lean and process improvement principles.
Strong customer service skills

Responsibilities

Ensure compliance with internal SOPs and external regulations; escalate issues as needed
Deliver high-quality customer service and maintain reliable attendance
Create, edit, and maintain SOPs and supporting documentation for accuracy, clarity, and compliance
Partner with SMEs and cross-functional teams to gather requirements and develop efficient, user-focused processes
Identify process gaps and drive continuous improvement initiatives
Support SOP governance, including intake, review, prioritization, and implementation of updates
Collaborate with training teams to integrate procedures into onboarding, development, and audit readiness efforts
Translate complex workflows into clear, actionable instructions and job aids
Maintain centralized SOP repository with proper version control and accessibility
Ensure documentation aligns with formatting standards, policies, and regulatory requirements
Conduct periodic reviews and audits to keep documentation current and effective
Stay current on industry trends, tools, and best practices to enhance documentation strategy