Technical Author
About The Position
MSX International is seeking a Technical Author to develop, revise, and maintain technical documentation supporting Hyundai Motor America’s business needs. The position is based on-site at HMA headquarters in Fountain Valley, California, and supports documentation for assigned automotive, engineering, service, or operational processes. The author gathers information from approved source materials and subject matter experts, organizes it for its intended audience, and guides content through established review and approval processes. Depending on the assignment, documentation may include service and repair information, work instructions, process documentation, technical reference materials, or other supporting content. The Technical Author works with engineers, technicians, process owners, and other stakeholders to clarify technical details, resolve information gaps, and validate documented procedures. The role follows the applicable standards and workflows for each project, maintains version and review records, tracks deliverables, and prepares approved content for release or handoff. This position also identifies opportunities to improve the clarity, consistency, usability, and efficiency of documentation.
Requirements
- Experience creating, editing, or maintaining technical documentation, work instructions, service information, or comparable content.
- Demonstrated ability to organize complex information into clear, usable documentation.
- Ability to interpret technical source material and verify details with appropriate subject matter experts.
- Proficiency with Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook.
- Strong technical writing, editing, proofreading, communication, organization, and time-management skills.
- Ability to follow established documentation standards and manage revisions through review and completion.
- Ability to work on-site at HMA headquarters in Fountain Valley, California.
- Ability to interpret technical information and develop clear, accurate documentation.
- Working knowledge of automotive systems, service information, or comparable technical subject matter.
- Ability to use document templates, formatting tools, tables, and review features.
- Understanding of document structure, revision control, terminology consistency, and review workflows.
- Ability to learn assigned authoring, content-management, and publishing systems.
- Strong attention to detail and commitment to documentation accuracy.
- Ability to ask focused questions and confirm understanding with subject matter experts.
- Ability to manage multiple documents and incorporate feedback from different stakeholders.
- Ability to work independently while collaborating effectively with cross-functional teams.
Nice To Haves
- Education or training in technical communication, automotive technology, engineering, or a related field.
- Experience supporting automotive service, engineering, manufacturing, or technical operations.
- Experience with structured authoring, content-management systems, or technical publishing tools.
- Experience developing procedural content supported by photographs, illustrations, or diagrams.
- Familiarity with document-control and approval processes.
- A practical, audience-focused approach to explaining technical concepts and procedures.
Responsibilities
- Develop, edit, and maintain technical documentation according to assigned requirements, templates, and style standards.
- Gather and review technical references, existing documents, stakeholder input, and process requirements.
- Work with engineers, technicians, process owners, and other subject matter experts to clarify technical details and resolve information gaps.
- Translate complex information into clear, logically organized content for the intended audience.
- Create or update step-by-step instructions, descriptions, tables, and supporting reference information as required.
- Coordinate photographs, illustrations, diagrams, or other visual references when needed.
- Check documentation for completeness, consistency, terminology, formatting, and alignment with approved source information.
- Route drafts to designated reviewers, track feedback, and incorporate approved changes.
- Flag technical discrepancies, unclear instructions, missing information, or conflicting feedback for stakeholder resolution.
- Support validation of documented procedures with subject matter experts and incorporate confirmed findings.
- Maintain document versions, revision histories, source references, and required review records in designated systems.
- Track deliverables, review status, due dates, and open issues; provide progress updates and escalate potential delays.
- Prepare approved content for release or handoff under established publishing and document-control processes.
- Update existing documentation to reflect approved changes to products, procedures, or requirements.
- Identify opportunities to improve content clarity, consistency, usability, and authoring efficiency.
- Perform other related technical writing and documentation duties as assigned by MSX and client management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
