Technical Associate 1

Overture Center Foundation Inc•Madison, WI

2d•Onsite

About The Position

The Technical Associate 1 works under the supervision of the Technical Operations Manager to support the successful technical execution of performances, special events, and rentals at the Overture Center. The role coordinates equipment and stagehand staff for theatrical staging and lighting, audio/visual, closed-circuit, IT, and general communication services. Responsibilities include preparing and operating equipment, supporting event planning and clients, directing and training stage staff, maintaining and repairing equipment, and completing related records and billing. The position may involve working at heights using aerial trucks, lifts, and ladders. This is a full-time, regular, represented position with an hourly rate of $28.83. It is eligible for medical, dental, vision, retirement, and time-off benefits. The role requires a high school diploma or GED and three years of relevant training and/or experience. A technical degree in Electronics, Welding, Carpentry, or a related area is preferred. Some positions may require relevant training during the probation/trial period.

Requirements

High school diploma or GED.
Three years of relevant training and/or experience.
Working knowledge of methods and practices for installing, testing, operating, and maintaining theatrical lighting, audio/visual, electronic, computer, and telephone equipment, and associated electrical connections and tools.
Working knowledge of sound reinforcement, lighting, computers and networks, closed-circuit television, and related audio/visual and electronic practices and equipment used in entertainment and performance activities.
Knowledge of theatrical production terms and techniques and ability to produce desired stage and lighting effects.
Knowledge of billing procedures relating to contracted Stagehands and related positions.
Working knowledge of occupational hazards and required safety procedures and equipment.
Ability to consistently deliver a high level of customer service to internal and external customers.
Ability to use specialized electronic testing and repair equipment.
Ability to work from schematics, penciled layouts, blueprints, and specifications, and to use documented programs.
Ability to manage time, meet tight deadlines, attend to details, and resolve operational problems effectively.
Ability to communicate effectively in writing and orally, by telephone, and using portable radios.
Ability to give, understand, and follow oral and written work orders and instructions.
Ability to use a computer for recordkeeping and report preparation.
Ability to establish and maintain effective working relationships.
Ability to deal tactfully and effectively with promoters, clients, and guests, using judgment and initiative to resolve conflicts.
Valid driver's license or ability to meet the transportation requirements of the job.
Ability to perform the stated physical demands, including lifting, working at heights, and operating equipment or machinery.

Nice To Haves

Technical degree in Electronics, Welding, Carpentry, or a related area.
Training in areas such as lighting, sound, carpentry, welding, or rigging may be required for specific positions during the probation/trial period.

Responsibilities

Coordinate and/or perform setup and teardown of Center-owned theatrical staging, audio/visual, closed-circuit, computer and networking, theatrical sound and lighting, and electrical equipment for events, including work at heights from aerial trucks, lifts, and ladders.
Complete daily work orders, timesheets, and billing information, following recordkeeping, billing-system, and rate procedures.
Perform basic data retrieval in VenueOps event services software.
Determine appropriate responses to urgent situations, operational problems, and short-notice situations; direct and oversee assigned Stagehands.
Train, direct, and guide stage staff according to their skill levels, and provide the supervisor with feedback on Stagehand performance.
Instruct staff and clients in proper equipment use, monitor equipment use, provide assistance as needed, and ensure adherence to safety and theatrical standards and quality standards.
Help collect and track stagehand hours for accurate payroll processing.
Work with higher-level staff to advise clients on event requirements involving theatrical staging, lighting, sound, counterweight, rigging, communication, computers and networking, audio/visual, and electrical systems.
Advise staff about equipment and system capabilities, availability, cost, compatibility, and techniques for achieving desired results.
Maintain and clean equipment; perform preventive maintenance, troubleshooting, modification, and repair of theatrical lighting, audio/visual, closed-circuit, and electronic equipment; research and recommend vendors for major specialized repairs or modifications.
Operate theatrical, audio/visual, and other high-tech equipment not suited for direct use by clients or stagehand staff.
Perform other duties as assigned.