Technical Assistant, Student Transportation
About The Position
Under the direction of the Coordinator of Transportation, the Technical Assistant provides technical, administrative, and data management support to the Office of Student Transportation. Responsibilities include data entry, program utilization, and data reconciliation to support departmental operations and ensure accuracy of transportation records. This position also supports the Coordinator of Transportation with written correspondence, calendar management, preparation of Board of Education memos and reports, and communication with transportation contractors. In addition, the Technical Assistant provides customer service support within the Transportation Department and assists with the acquisition, organization, and management of departmental supplies and materials.
Requirements
- A high school diploma or GED equivalent.
- Five (5) years of experience with data tracking and customer service which includes experience utilizing spreadsheets to organize, manipulate, and analyze data.
- Prior to any employment offer, the selected candidate will need to provide a copy of their license and consent to a review of their driving record.
- For positions requiring a CDL, a query of your record will also be run in the Federal Drug & Alcohol Clearinghouse.
Nice To Haves
- Bachelor’s degree or higher in business, Accounting, or Finance from an accredited college or university.
- Proficiency with web-based productivity and collaboration tools (Adobe Pro, Google Suite, Microsoft Office Suite, Jira).
- Experience in a PreK-12 school setting for the delivery of services to students, families, or other stakeholders.
Responsibilities
- Manage and maintain the school vehicle driver and attendant database.
- Review, process, and input certification-related documentation, including preservice and in-service training records, fingerprint results, physical examinations, Maryland Judiciary Case Search results, driving records, and sex offender registry checks.
- Monitor compliance with certification and regulatory requirements for drivers and attendants.
- Answer and direct incoming phone calls and radio communications.
- Send messages and provide timely communication to drivers, attendants, contractors, schools, and staff.
- Triage and prioritize radio traffic to ensure efficient response to transportation and safety-related matters.
- Files, answers phones related to transportation operation issues from contractors, drivers, school administration, parents, and staff.
- Organize driver pre-service and in-service training schedules.
- Prepare data for MSDE audit.
- Assembles documentation pertaining to COMAR regulations.
Benefits
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
