Technical Assistance Program Associate

The Young Center for Immigrant Children's Rights•Chicago, IL

8d•$27 - $34•Hybrid

About The Position

The Young Center for Immigrant Children’s Rights invites applications for the full-time position of Technical Assistance Program Associate to be based in any of the Young Center’s nine offices (Chicago, Harlingen, Houston, San Antonio, New York, Phoenix, Los Angeles, Washington DC, or Grand Rapids, Michigan). The Technical Assistance Program (TAP) supports immigrant family unity at the intersection of the U.S. immigration system and state family and child welfare law systems by providing case consultations, trainings, and connections to resources to both directly impacted individuals and the professionals serving them. The TAP Associate will provide administrative and case management support to staff in the TAP department working with immigrant and mixed-status families impacted by detention, deportation, and/or child welfare system involvement. This role is responsible for managing initial intake requests, coordinating case logistics, supporting stakeholder engagement, tracking program feedback, and assisting with presentations and administrative operations. ABOUT THE YOUNG CENTER The Young Center for Immigrant Children's Rights is a national organization dedicated to protecting and advancing the rights and best interests, safety, and well-being of immigrant children in the United States. We center children's voices, celebrate their strengths, and recognize their fundamental need to be with family and in community, not detention. For more than 20 years, the Young Center has accompanied and advocated for over 10,000 children from more than 70 countries worldwide. We are the only organization that takes an integrated approach to protecting and advancing the rights of children, in accordance with the Convention on the Rights of the Child and state and federal law, through direct services, stakeholder support across child welfare systems, systems and narrative change, and litigation. Further, we fight tirelessly to bring greater equity to the child welfare system, demanding accountability from systems and people in positions of power, so children in immigrant families who face court cases remain safe, free, and with families in communities where they are supported. The Young Center has offices in Houston, San Antonio, and Harlingen, Texas; Chicago, Illinois; New York, New York; Washington, D.C.; Phoenix, Arizona; Los Angeles, California; and Grand Rapids, Michigan. We also serve children through our programs in New Jersey. To learn more about the Young Center, visit www.theyoungcenter.org.

Requirements

At least two years of post-high school experiences that may include a combination of employment, community organizing, internships, student leadership and/or volunteer experience
Bilingual ability (oral and written) in English/Spanish
Strong organizational skills with attention to detail, particularly as it relates to documenting and tracking information.
Ability to engage with a variety of audiences that include children and/or their families, colleagues, community partners, and volunteers.
Ability to follow up with key stakeholders to close gaps in information and answer pressing questions or concerns.
Resourcefulness and proactive approach to problem-solving.
Ability to gather, summarize, and present large amounts of information.
Proficiency in Microsoft Office products, Zoom, Adobe Acrobat, and willingness to learn new technology and/or platforms.
Ability to communicate with cultural humility, compassion, and empathy and effectively engage across different cultures, identities, and ethnicities.

Nice To Haves

Experience—lived, volunteer, or professional—with immigration and/or child welfare matters
Experience with Salesforce
Basic data collection experience.

Responsibilities

Manage follow-up and complete initial intakes on requests for assistance received through the online referral form and email inquiries submitted to the Technical Assistance Program team.
Review new request for assistance intakes and coordinate waitlist follow-up with program directors.
Provide case support to TAP staff working with parents in ICE detention, families seeking reunification following deportation, and stakeholders working at the intersection of immigration and child welfare.
Coordinate logistics related to detained parents and family reunification cases. This may include obtaining signatures and notarizations, supporting guardianship documentation, securing travel documents and authorizations, arranging travel and accompaniment, and assisting with joint repatriation efforts.
Identify and coordinate additional resources and supports for non-citizen families, including community partners, service providers, and relevant stakeholder contacts.
Obtain, organize, and manage relevant case documentation and maintain accurate stakeholder and case information in Salesforce and other case management and tracking systems.
Maintain accurate records, case notes, and communications in Salesforce and other tracking systems.
Support case closure processes, including final follow-up with stakeholders and data review/input in Salesforce database.
Manage program surveys, including dissemination, tracking responses, and compiling data.
Support program directors with presentation preparation, PowerPoint development, training materials, and calendar management.
Coordinate administrative tasks and special projects as needed.
Other duties as assigned.