Transition Assistance Program Clerk

Akicita Federal, LLC • Clearfield, UT

1d • $39,520 - $41,600 • Onsite

About The Position

Akicita Federal is hiring a Program Clerk to support separating and retiring service members through the Transition Assistance Program (TAP) at the Military & Family Readiness Center, Hill Air Force Base, Utah. In this role, you will be the administrative backbone of a program that helps service members successfully navigate one of the most significant transitions of their lives. You will keep scheduling, data, and front-desk operations running smoothly so counselors and instructors can focus on delivering mission-critical support.

Requirements

• Minimum of 6 months of administrative, scheduling, or data entry experience
• Proficiency in Microsoft Word, Excel, and Outlook for correspondence, spreadsheet management, and calendar scheduling
• Demonstrated ability to produce written materials with accurate grammar, spelling, and punctuation
• Ability to set up and navigate virtual classroom environments using Microsoft Teams
• Basic understanding of military protocol and Air Force/Department of the Air Force (DAF) terminology
• Ability to work on-site at Hill AFB, UT (routine telework is not authorized; remote capability required for emergency situations only)

Nice To Haves

• Prior administrative experience in a military, federal government, or equivalent corporate environment
• Familiarity with the Transition Assistance Program (TAP) or other military family support programs
• Experience supporting scheduling or data management in a high-volume, customer-facing setting
• Comfort working in a fast-paced environment serving a diverse population of active-duty service members and their families
• Prior experience on or around a military installation, with working knowledge of installation access procedures and base culture

Responsibilities

• Schedule TAP courses and workshops for separating and retiring service members, coordinating calendars across staff and participants to ensure timely enrollment and attendance.
• Perform accurate data entry and maintain program records to track course completion and compliance for all participants.
• Provide front-desk customer service as the first point of contact for service members and their families visiting the M&FRC, directing inquiries and creating a welcoming environment.
• Draft, format, and manage professional correspondence, spreadsheets, and calendar schedules in accordance with Air Force writing standards.
• Set up and manage virtual classroom environments through Microsoft Teams to support both in-person and remote course delivery.
• Monitor and update tracking systems to ensure accurate, up-to-date records of participant progress and program milestones.
• Execute mission-essential administrative duties remotely as directed during base closures, elevated health protection conditions, or severe weather events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed