Technical Area Manager (TAM)

OXE Marine•Albany, NY

10d•Remote

About The Position

OXE Marine Inc. is seeking an experienced and driven Technical Area Manager (TAM) to support our growing customer base across the United States. This is a field-facing, hands-on role for a genuine marine enthusiast who is equally comfortable diagnosing a diesel outboard at a marina and presenting technical findings in a corporate setting. This position reports to Head of US operations and Global Technical Service Manager. As TAM, you will be the primary technical point of contact for dealers, distributors, and end customers across your region. You will work closely with the Aftermarket team — and at times collaborate with Engineering and Sales — making this a varied and dynamic position where no two days are the same. This role requires regular domestic travel and occasional international travel to support installations, service calls, and dealer development. A successful candidate will have the attitude of getting the job done all the way, with responsibility to the end and ensuring a positive customer service experience for end users.

Requirements

6–8 years of experience in the marine service industry or working with marine propulsion systems
Strong mechanical and/or electrical background with hands-on diagnostic skills
Solid knowledge of diesel engines, preferably common rail systems
Practical understanding of outboard engine installation and vessel integration
Valid US boat license and ability to obtain a passport for international travel
Strong communication skills in English, written and spoken.
Ability to work independently, manage priorities, and thrive in a remote working environment
Customer-oriented, service-minded, and solution-focused

Nice To Haves

Engineering degree or equivalent technical education
Experience with marine electrical systems and integrated vessel electronics
Background in dealer development, technical training, or field service management
Familiarity with warranty administration and quality reporting processes
Comfortable working with CRM, digital reporting tools, and service platforms
Additional language skills are considered an advantage, such as Spanish.

Responsibilities

Conduct site visits to support customers with engine installation, commissioning, and troubleshooting.
Conduct commissioning of engines including sea trials and HAT and SAT documentation.
Serve as the primary technical liaison for dealers, distributors, and end users in your region.
Ensure customer cases are followed through from initial contact to final resolution.
Monitor and respond to technical support requests in a timely and professional manner.
Oversee and administer the warranty process for your area, ensuring accurate and complete documentation.
Identify, report, and track product quality issues, both internally and externally.
Review and quality-check field service reports and technical documentation before submission.
Make qualified recommendations to the Engineering team based on field observations and recurring issues.
Monitor and evaluate dealer and distributor technical competence within your network.
Support and guide dealers in technical matters, service processes, and OXE product knowledge.
Assist in business plan development for dealers looking to expand their OXE service and sales capabilities.
Contribute to the development and delivery of training programs for the dealer network.
Maintain accurate installation records, field reports, and service documentation.
Communicate relevant technical and operational information between internal departments.
Participate in the continuous improvement of aftermarket processes, reporting structures, and digital tools.
Represent OXE Marine professionally in all customer and partner interactions.