Customer Success Area TAM Splunk Specialist

Cisco•Richardson, AL

22h•Remote

About The Position

This is a remote role that can be located anywhere in the United States. The Customer Success Area TAM Splunk Specialist is a Splunk expert who guides account teams and customers in using the Splunk Platform and helps ensure customer requests have a meaningful impact. The role is aligned to a specific area and supports Customer Success Executives, Technical Success Engineers, Solution Engineers, and Solution Architects, while partnering with Sales and Customer Success teams to help customers realize value. The specialist provides onboarding and enablement, assesses account health and technical risks, scopes work, and develops technical action plans. The position also delivers strategic, case-based technical assistance for up to 90 days when requested by internal area-aligned account teams or management. It requires addressing sophisticated technical challenges, researching and resolving problems, collaborating with internal and customer-facing teams, and establishing agreement on the tangible value of proposed solutions.

Requirements

At least 3 years administering and using Splunk Core (Enterprise or Cloud).
At least 3 years of experience with Splunk architecture, data onboarding, and Splunk Core product features.
Strong SPL (Search Processing Language) skills.
At least 3 years of experience in technical consulting or big-data analytics.
Ability to handle assigned tickets and area-aligned priorities as a trusted technical advisor.
Ability to think creatively to resolve problems.
Ability to engage in critical issue management and resolve conflicts.
Ability to influence peers, Splunk leadership, and customers.
Ability to manage sophisticated or distributed IT environments and accounts requiring substantial mediation and conflict resolution.
Proven customer-facing skills to instill confidence and guide customers toward resolution.
Ability to balance multiple account teams, customers, and competing priorities effectively.

Nice To Haves

Statistical and analytical modeling skills.
Experience with scripting languages such as bash; application development with Java, Python, or .NET; databases; and analytical tools.
Direct experience implementing Splunk products, particularly Splunk Cloud.
At least 1 year of experience working on cloud migration projects.
Expertise and training in Splunk Data Management Techniques, with experience implementing solutions such as Edge Processor, Ingest Processor, DDAA, and Federated Search.
Splunk Architect certification.

Responsibilities

Provide expertise aligned to Splunk Core licensed products, including Enterprise and Cloud.
Support the Customer Success Executive, Technical Success Engineer, Solution Engineer, and Solution Architect motions within a specific area.
Build positive relationships with Sales and Customer Success roles to help area-aligned customers realize value.
Deliver onboarding and enablement through workshops, prescriptive mentorship or assistance, and achievement of onboarding milestones.
Engage area-aligned Technical Success Engineers to review account health, particularly accounts with telemetry risk signals or within six months of renewal.
Engage Customer Success Executives proactively on adoption- and use-case-related opportunities.
Assess technical situations, scope the level of effort, and develop technical action plans.
Engage area-aligned Customer Success and Solution Engineering management to align priorities and address at-risk accounts or area themes.
Deliver strategic, case-based technical assistance for up to 90 days when requested by internal area-aligned account teams or management.
Identify and resolve sophisticated technical challenges proactively, before they affect customers.
Collaborate with internal resources and customer-facing teams to manage customer needs.
Research questions and solve sophisticated technical problems.
Gain agreement from account team members and customer decision-makers on the tangible value of proposed solutions.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with a Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Cisco restricted stock unit grants may be available, subject to eligibility and continued employment.
Paid holidays and a floating holiday for non-exempt employees.
Paid birthday time off, year-end holiday shutdown, and paid personal wellness days.
Vacation time for non-exempt employees; eligible exempt employees participate in a flexible vacation time off program.
Sick time off, with limited carryforward of unused sick time.
Additional paid time away may be requested for critical or emergency family issues.
Optional paid volunteer days.
Annual bonuses may be available for non-sales roles, subject to Cisco policies.
Sales-plan employees may be eligible for performance-based incentive pay.