Technical Application Specialist (East Region)

Abbott • Jersey City, NJ

1d • $61,300 - $122,700 • Remote

About The Position

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Requirements

• Bachelor’s Degree in Medical Technology.
• 3 to 5 Years of relevant work experience in a laboratory environment, field service, a technical support call center, working with Abbott Diagnostics products, assays or instruments.
• Traveling up Towards 100%

Nice To Haves

• Medical Technician
• Technical Application Specialist

Responsibilities

• Provide support to Abbott’s Diagnostic’s Division’s customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training.
• Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.
• Frequent interaction with customers onsite and remotely; some involvement in customer touchpoint teams for account management to build customer satisfaction.
• Receives general direction and exercises considerable discretion as to personal work details.
• Accomplishes results individually, working remotely and in collaboration on teams and work groups.
• Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict.
• Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget for US.
• Consider financial and customer implications as part of decision making.
• Conduct comprehensive customer entrance interviews to understand the customer’s needs and verify expectations within the defined service offerings.
• Assist customers with meeting their regulatory and validation requirements.
• Customize onsite customer training to meet specific customer needs.
• Manage the integration process to meet customer expectations and timeline.
• Conduct thorough exit interview to present integration results and ensure customer satisfaction.
• Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, document information into complaint handling system.
• Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
• Follow defined TAS work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level