Technical Application Specialist (East Region)

Abbott Laboratories • Jersey City, NJ

1d • $61,300 - $122,700 • Remote

About The Position

This is a remote position for a Technical Application Specialist in Abbott's Diagnostic's Division. The role serves as the primary contact for high-complexity instruments, providing onsite instrument and assay integration, training, and troubleshooting support to customers and field personnel. The specialist will also act as a resource for internal and external customers, resolving instrument and reagent issues via phone or onsite visits, and documenting information in the complaint handling system. This highly visible position influences customer purchase decisions and involves frequent interaction with customers, both onsite and remotely. The specialist will also participate in customer touchpoint teams for account management to foster customer satisfaction. The role requires considerable discretion in managing personal work details, achieving results individually and collaboratively, and understanding the business impact of policies and procedures. Decisions regarding reagent utilization and product replacement will impact the annual supply budget for the US, requiring consideration of financial and customer implications.

Requirements

• Bachelor’s Degree in Medical Technology.
• 3 to 5 Years of relevant work experience in a laboratory environment, field service, a technical support call center, working with Abbott Diagnostics products, assays or instruments.
• Must currently live in the East Region area.
• Easy access to major metropolitan airport.
• Must be able to travel up to 90 to 100%.

Nice To Haves

• Medical Technician
• Technical Application Specialist

Responsibilities

• Provide support to Abbott’s Diagnostic’s Division’s customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training.
• Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.
• Conduct comprehensive customer entrance interviews to understand the customer’s needs and verify expectations within the defined service offerings.
• Assist customers with meeting their regulatory and validation requirements.
• Customize onsite customer training to meet specific customer needs.
• Manage the integration process to meet customer expectations and timeline.
• Conduct thorough exit interviews to present integration results and ensure customer satisfaction.
• Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, and document information into the complaint handling system.
• Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
• Follow defined TAS work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement
• the Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level