Technical Application Owner

Eli Lilly and Company • Us, IN

4d • Hybrid

About The Position

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. As a Technical Application Owner you will join the Global Patient Safety Tech Team, focused on providing innovative safety solutions that improve the lives of patients while maintaining the highest level of compliance. If you are someone who brings a blend of technical and consultative skills and is open to wide ranging responsibilities, this role will be a great fit for you. Role Overview The Technical Application Owner holds day-to-day technical ownership of an assigned set of GPS applications, with additional focus on systems built on the Veeva platform. This role is responsible for the technical expertise for assigned applications: resolving incidents, guiding configuration and development work, and partnering with vendors and technical teams to keep systems stable, secure, and audit ready.

Requirements

• High School Diploma
• 2+ years of experience with the software development life cycle, spanning project initiation through deployment, support, and retirement.
• 2+ years experience with service delivery, application support, and vendor management
• Qualified applicants must be authorized to work in the United States on a full time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F 1 CPT, F 1 OPT, F 1 STEM OPT, J 1, H 1B, TN, O 1, E 3, H 1B1, or L 1.

Nice To Haves

• Experience with ITIL, ServiceNow, or similar service management practices and tools.
• Experience working in a regulated GxP environment; familiarity with software quality assurance methods and techniques.
• Understanding of SQL, Oracle, or related database technologies.
• Familiarity with Agile, DevOps, or automation tooling for support processes.
• Experience with Veeva Vault configuration, validation, or administration in a GxP environment.
• Experience with Amazon Web Services (CloudFormation, Lambda, Glue, RDS) and implementation of those services in a regulated environment.
• Understanding of core networking concepts and Microsoft Azure / Entra ID capabilities (for example, Active Directory, group management, and group policies).
• Experience with HP ALM, GitHub, and Jira.
• Familiarity with automation tooling, workflow orchestration, or AI enabled support capabilities.
• Experience leading teams and a demonstrated ability to broadly influence business and IT leaders across the organization.
• Experience supporting enterprise transformation, service standardization, or operating model optimization initiatives.

Responsibilities

• Lead the technical health of assigned GPS applications, including uptime, performance, and lifecycle management.
• Serve as the main technical point of contact for incidents, problems, and escalations tied to owned applications leveraging ITIL practices.
• Translate business requirements into technical designs and communicate them clearly to vendors and developers.
• Lead configuration, development, and testing activities for system changes, working directly with vendors and product teams.
• Coordinate deployment and stabilization of releases, including business testing and adoption support.
• Track service performance against SLAs and KPIs, flagging risks and improvement opportunities.
• Provide status updates and technical recommendations to business and IT stakeholders.

Benefits

• company bonus (depending, in part, on company and individual performance)
• company-sponsored 401(k)
• pension
• vacation benefits
• medical, dental, vision and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED