Technical Analyst

Regions Bank•Hoover, AL

21h•Onsite

About The Position

At Regions, the Technical Analyst reviews, analyzes, and modifies programming including encoding, testing, debugging and installing to support applications and systems. This position participates in the design and development of various applications and systems.

Requirements

Bachelor’s degree in related field
Experience with Jira, including user story creation, backlog management, and defect tracking.
Strong requirements gathering and documentation skills.
Understanding of Agile/Scrum methodologies.
Experience with software testing and quality assurance processes.
Ability to communicate effectively with both technical and non-technical stakeholders.
Strong analytical and problem-solving skills.
Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Nice To Haves

Experience in an agile methodology development environment
Experience in the financial services industry
Experience supporting application design and administration
Experience with third party implementation vendors
Excellent written and verbal communication skills
Project management and organizational skills necessary to balance multiple priorities in a fast-paced environment
Ability to communicate effectively to all levels of management
Ability to communicate technical problems and solutions to non-technical users
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to thrive in a cross-functional team environment
Basic analytical skills to troubleshoot application issues
Excellent problem solving
Experience with workflow automation, integrations, or API-based applications.
Basic SQL and data analysis skills.
Experience supporting enterprise applications and system enhancements.
Scrum, Business Analysis, or Agile-related certifications preferred.

Responsibilities

Supports the daily administration of applications and systems including but not limited to customization of objects, fields, record types, sharing rules, page layouts, validation rules, custom settings, and flows
Assists with obtaining business requirements, designing project plans, and ensuring applications are meeting end-user needs
Designs, develops, tests, debugs, and maintains application customizations (including integrations)
Monitors routine and critical processes and workflows
Performs root cause analysis and provides technical solutions to production related application errors
Identifies issues and drives their resolution during the analysis, design, and testing phases
Assists with creating and maintaining application support documentation on processes and configurations
Coordinates with necessary teams throughout the application design and development process
Continuously seeks opportunities for knowledge development
Works under direct supervision, maintaining communication with senior administrators to effectively support operations
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
Serve as a liaison between business stakeholders, product owners, and development teams.
Gather, analyze, document, and refine business and technical requirements.
Create and maintain user stories, acceptance criteria, process documentation, and defect records in Jira.
Analyze system workflows, data flows, integrations, and application functionality to support solution design.
Collaborate with developers to clarify requirements and validate technical solutions.
Capture user feedback, identify gaps, and recommend process or system improvements.
Develop, execute, and document test scenarios, test scripts, and validation results.
Support defect triage, issue resolution, root cause analysis, and regression testing.
Validate system enhancements and ensure delivered solutions meet business requirements.
Assist with reporting, metrics, and Jira dashboard development as needed.