Technical Analyst

Government of New Brunswick•NB, NB

1d•CA$59,046 - CA$82,576•Remote

About The Position

Service New Brunswick (SNB) is seeking an individual to join the Cybersecurity & Infrastructure Operations Branch within the Technology Services Division as a Technical Analyst. This role involves working as part of a team responsible for the daily operation and support of the enterprise desktop operating environment for the Government of New Brunswick. SNB offers a people-oriented workplace culture that celebrates innovation, inclusivity, and teamwork, and is recognized as one of Atlantic Canada's Top Employers for 2026. They provide high-quality, innovative public services with a focus on value for all New Brunswickers. SNB is one of New Brunswick’s largest IT employers, offering opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and leadership conferences.

Requirements

A university degree in Computer Science and a minimum of four (4) years of related experience.
Written and spoken competence in English is required.
Applicants must clearly demonstrate the essential qualifications to be given further consideration.
Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

Nice To Haves

Experience with Enterprise Operating Systems - Microsoft Windows 10 & 11 Enterprise
Experience with Enterprise productivity and security software/tools – M365, Copilot, MS Defender, Bitlocker
Experience with Enterprise Device Management/Monitoring/Deployment tools – SCCM, Intune, Powershell
Experience with Active Directory, Group Policy administration
Experience with troubleshooting and resolving issues within Citrix thin client environments
Knowledge of Enterprise Patch Management strategies and tools
Comprehensive experience and understanding of software packaging tools and strategies - SCCM, Intune, Flexera
Knowledge of DNS, DHCP, authentication and authorization
Experience creating AD security groups and managing user access
Experience with Incident Management software and queue management – Helix
VMWare products – VM Workstation, VDI
Experience in creating and managing standard operating procedures

Responsibilities

Provide service to SNB clients and ensure processes and procedures are aligned to the SNB shared-services delivery model.
Provide operational support to ensure the health of the corporate desktop operating environment.
Provide assistance with system setup, installation, configuration and maintenance including but not limited to hardware, operating systems and desktop applications.
Test and implement updates including but not limited to firmware, patches and application upgrades.
Troubleshoot and resolve hardware, software, application and various IT equipment problems potentially engaging internal or external resources for solving complex problems.
Monitor overall performance of the IT environment and make recommendations for improvement.
Respond to client requests including incidents, requests for service and support, and potentially coordinate resolutions with internal or external resources.
Act as a technical resource on various IT-related projects and initiatives.
Document and maintain current systems, processes, and procedures.
Ensure that ITIL methodologies including Change, Incident and Problem Management are an aspect of all desktops operating environment support.