Technical Analyst

Lifepoint Health•Brentwood, TN

1d•Remote

About The Position

The Technical Analyst is responsible for delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. This role ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations.

Requirements

Must be authorized to work in the United States without employer sponsorship.
Ability to diagnose and resolve hardware, software, and infrastructure issues independently.
Strong commitment to supporting caregivers and staff with timely, effective solutions.
Ability to clearly communicate technical concepts to non-technical users.
Effectively prioritize and manage multiple requests in a fast-paced environment.
Accurately capture issue details, troubleshooting steps, and resolutions.
Works effectively across IT teams, vendors, and business stakeholders.
Applies analytical thinking to identify root causes and escalate appropriately.
Comfortable working across diverse technologies and evolving environments.
Follows established procedures, policies, and service management practices.
Shares knowledge and supports peer development to improve overall team performance.
Maintains regular, reliable attendance to ensure consistent support coverage across facilities.
Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.
Provides onsite support as needed.
Serves both internal co-workers and external customers, contractors, and vendors.
Access to and/or works with sensitive and/or confidential information.
Understanding of healthcare regulatory requirements, including HIPAA compliance.
Proficient in Microsoft Windows environments and common business applications (e.g., Microsoft 365 suite including Outlook, Teams, Excel, and Word).
Experience using ticketing systems (e.g., ServiceNow) to manage incidents, requests, and work queues.
Provides guidance and training to end users on applications, devices, and standard IT processes.
Basic understanding of networking concepts (e.g., VPN, Wi-Fi, printers, device connectivity) to support troubleshooting.
Ability to create and maintain knowledge articles and document troubleshooting steps, resolutions, and procedures.
Uses spreadsheets, reporting tools, and documentation systems to track work, analyze trends, and support operational reporting.
Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment.
Occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell.
Occasionally lift and/or move up to 20 pounds.
Repetitive motion of the upper body required for extended use of computers.
Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate degree in Information Systems, IT, or related field preferred.
2+ years of experience in technical support, service desk, or healthcare IT environment preferred.
CompTIA A+, Network+, or ITIL Foundation preferred, not required.
Basic experience with user account management, access provisioning, MFA, and directory services (e.g., Active Directory, Okta).
Ability to perform basic business math functions, including addition, subtraction, multiplication, and division across whole numbers, fractions, and decimals.
Ability to calculate and interpret rates, ratios, and percentages to support operational analysis and reporting.
Ability to interpret simple data sets, charts, and reports to support troubleshooting, workload tracking, and service performance.
Demonstrates analytical thinking when evaluating trends, ticket volumes, and service metrics.

Responsibilities

Deliver technical support to Lifepoint Behavioral Health facilities.
Work closely with both technical and non-technical stakeholders.
Ensure the effective operation and support of hardware, software, and infrastructure systems.
Maintain continuity of care and business operations.
Diagnose and resolve hardware, software, and infrastructure issues independently.
Support caregivers and staff with timely, effective solutions.
Clearly communicate technical concepts to non-technical users.
Effectively prioritize and manage multiple requests in a fast-paced environment.
Accurately capture issue details, troubleshooting steps, and resolutions.
Work effectively across IT teams, vendors, and business stakeholders.
Apply analytical thinking to identify root causes and escalate appropriately.
Work across diverse technologies and evolving environments.
Follow established procedures, policies, and service management practices.
Share knowledge and support peer development to improve overall team performance.
Maintain regular, reliable attendance to ensure consistent support coverage across facilities.
Participate in scheduled on-call rotations and respond promptly to after-hours incidents or urgent issues.
Provide onsite support as needed.
Perform other duties as assigned.
Serve both internal co-workers and external customers, contractors, and vendors.
Work with sensitive and/or confidential information.
Understand healthcare regulatory requirements, including HIPAA compliance.
Provide guidance and training to end users on applications, devices, and standard IT processes.
Track work, analyze trends, and support operational reporting using spreadsheets, reporting tools, and documentation systems.
Work across multiple systems and platforms simultaneously in a fast-paced support environment.