Technical Analyst - Onsite

Northwestern Mutual • Milwaukee, WI

8d • Onsite

About The Position

Genesis10 is seeking a detail-oriented and analytical Technical Analyst to support a Major Financial Services Company's Field Network and Operations teams. This role is focused on improving operational processes, managing documentation, tracking project and field activity progress, developing reporting and metrics, and supporting cross-functional initiatives. The successful candidate will have strong organizational and analytical skills, a passion for continuous improvement, and the ability to work effectively across multiple teams and stakeholders.

Requirements

• Experience as a Technical Analyst, Business Analyst, Operations Analyst, Project Coordinator, or in a similar analytical role.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Experience creating and maintaining professional documentation, process flows, and reports.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to collaborate effectively with cross-functional teams and stakeholders.

Nice To Haves

• Experience supporting telecommunications, network operations, infrastructure projects, or technical operations teams.
• Familiarity with project management and ticketing platforms such as ServiceNow or similar systems.
• Knowledge of process improvement methodologies and operational excellence practices.
• Experience developing operational dashboards, metrics, and reporting.

Responsibilities

• Evaluate and analyze existing workflows, processes, and operational activities across the Field Network and Operations teams.
• Identify process inefficiencies and provide recommendations to improve consistency, effectiveness, and operational efficiency.
• Support the implementation of new processes, procedures, and workflows designed to enhance team productivity.
• Create, maintain, and improve process documentation, standard operating procedures, knowledge articles, and operational guides.
• Track project deliverables, milestones, and field activity progress to ensure visibility and timely completion.
• Develop reports, dashboards, metrics, and key performance indicators (KPIs) to support operational decision-making and measure effectiveness.
• Assist with data collection, analysis, and reporting to identify trends, risks, and opportunities for improvement.
• Partner with Field Network, Operations, and other cross-functional teams to facilitate communication, coordination, and alignment.
• Support ongoing operational initiatives by providing analysis, documentation, project tracking, and status reporting.
• Act as a liaison between technical and business stakeholders to help ensure smooth execution of projects and operational activities.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed