Technical Analyst (3 Month Temporary)

Bulletproof Solutions Inc • Halifax, NS

3d • CA$24 - CA$26 • Onsite

About The Position

The position requires the flexibility to adapt in a fast-paced, changing environment and the ability to meet deadlines in a timely manner. This role is a temporary 3-month assignment with possibility of extension. This is a 7x24 operation however this shift will be from 1PM-9PM AST.

Requirements

• 2-5 years experience in a similar role
• A college certificate or diploma in information technology and/or have relevant experience and industry certification.
• Passion for IT and desire to learn more about it.
• Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
• Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
• Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.

Nice To Haves

• Familiarity with ITIL processes is an asset.

Responsibilities

• Answer incoming calls for technical/customer service support.
• Respond to incoming e-mails concerning technical issues.
• Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
• Provide technical support of LAN, Desktop, and server devices.
• Maintain enterprise Microsoft environments.
• Create and manage tickets using service desk software.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree