Technical Analyst / Support

Garmin International, Inc.•Olathe, KS

74d•Onsite

About The Position

We are seeking a full-time Technical Analyst at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for managing various technical development tasks supporting IT needs around case management, reporting, data analysis and system configuration and for independently assessing and completing projects and tasks improving IT products and services efficiency.

Requirements

Associate's degree OR Bachelors Degree in IT or related field, AND a minimum of 4 years IT or technical experience
Demonstrated ability to creatively and systematically troubleshoot and isolate issues
High technical familiarity with Windows, Mac and Linux operating systems
Competent with scripting languages such as PowerShell and Bash
Highly proficient using a CLI on all platforms and using various CLI-based remote tools (SSH, WinRM, etc)
Proficient with effectively parsing through and processing large amounts of log files (ex. event viewer, and syslogs) and terminal output
Good working knowledge of networking concepts such as DHCP, DNS, routing, subnets, VLANS, etc.
Demonstrated strong and effective verbal, written, and interpersonal communication skills in a team setting
Consistently demonstrates quality and effectiveness in work documentation and organization
Demonstrated ability to remain technically current through outside research, study, and training
Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision.
Ability to work in a fast paced, dynamic environment.

Nice To Haves

Industry Certifications and/or a willingness to become certified at an advanced level on technologies and products
Experience and/or training with enterprise IT systems
Experience with an alert aggregation/management tool like OpsGenie or PagerDuty
Experience with monitoring tools such as App Dynamics, Solarwinds, Splunk and Zabbix

Responsibilities

Primary point of escalation in conducting investigations of root-cause analysis of issues.
Work closely with project teams to ensure requirements are understood and deliverables are aligned with project objectives
Learn how to use and apply appropriate tools as needed for this role – and responsible for identifying new tools able to be leveraged across global IT teams
Autonomously manage requirements for small to medium size projects of average complexity
Use and update instruction/knowledge articles for IT systems and infrastructure components
Collaborate among/across teams to ensure issues are addressed by the appropriate individuals
Demonstrate responsibility for ongoing personal development, professional growth and continuing education
Ability to work off business hours and weekends as needed
Identify and quickly resolve complex issues within the environment that impact associate productivity, including performing thorough root cause analysis to prevent recurrence
Collaborate with other IT and Security teams to establish proactive monitoring and measurements to determine where user experience issues exist and that require attention
Develop and implement a set of key performance indicators that drive operational processes, demonstrate program effectiveness, and identify areas of improvement
Develop and implement operational processes for proactive monitoring, issue identification, triage, and resolution to prioritize user experience work, while maintaining close collaboration with IT and Security associates