Technical Analyst II

HCA Healthcare • Round Rock, TX

5d

About The Position

The Technical Analyst II adheres to and supports HCA IT policies and procedures and recommends process changes that improve implementation, maintenance, and support of IT&S desktop equipment and software. With proficiency in PC-based equipment and cabling, the analyst may provide expanded on-site support to technical resources as needed. The role installs and repairs facility and division IT&S equipment and software according to HCA and division standards, and provides support to facility and division users. It also involves user training, preventative maintenance, documentation, problem escalation, and collaboration with Service Desk and Technical Services personnel.

Requirements

• At least one year of IT experience.
• Valid state driver's license and proof of auto insurance, if applicable.

Nice To Haves

• Bachelor's degree in information systems or a healthcare-related field.
• Basic certification in A+ and Microsoft products; education and/or experience may be substituted for A+ certification.

Responsibilities

• Install and repair facility and division IT&S equipment and software, including terminals, personal computers, printers, cabling, and related software products, following HCA and division standards and guidelines.
• Respond to and resolve inquiries and requests for assistance with division or facility computer systems while providing a superior customer support experience.
• Analyze and provide hands-on support for simple to moderate inquiries; determine the appropriate technical area or vendor to resolve problems and coordinate with other technical areas as needed.
• Log and track problems and review problem-tracking databases.
• Perform facility-based moves, adds, and changes (MACs) as needed.
• Maintain documentation for each incident or request and escalate complex problems according to documented procedures.
• Provide 24x7 on-call support based on the division IT staff rotation, and carry a pager as warranted.
• Aid and train users on division and facility technology.
• Perform preventative maintenance.
• Recommend process changes that improve implementation, maintenance, and support of IT&S desktop equipment and software.
• Work effectively with customers, Service Desk personnel, and Technical Services personnel.
• Participate in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed