Technical Analyst I
About The Position
Cox Automotive is seeking a Field Technician responsible for the installation of workstations and telecommunication peripheral equipment, as well as providing technical support and consultation for desktop, network, and telecommunications. This position offers a level of technical expertise across multiple skill sets to address and resolve customer issues in an acceptable timeframe. Individuals in this position must possess solid knowledge of PCs, peripherals, networks, servers, and telecommunications. The Field Technician is responsible for diagnosing and resolving network problems, appropriately referring and supporting complex problems, and providing instruction to end users on the basic use of hardware and desktop supported software.
Requirements
- Bachelor’s degree. The right candidate could also have a different combination, such as 4 years’ experience in a related field
- Strong knowledge of software and hardware systems and troubleshooting techniques.
- Excellent analytical, problem-solving, and communication skills
- Working experience of Microsoft Office products
- Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Responsibilities
- Hardware/Software Installation: Hardware procurement, delivery, implementation, and maintenance. Maintains documentation of physical assets in configuration and asset management records.
- Preventive Maintenance: Monitors the availability, performance, and throughput of supported technology infrastructure to proactively identify issues and remediate. Manages and maintains all infrastructure hardware and software ensuring they remain available at all required times. Tests and provides recommendations for replacement or upgrade of hardware or software to ensure business continuity. Maintains technology infrastructure support technical documentation. Leads location in disaster recovery for technology.
- Incident Management: Performs technology support, troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices. Performs research and develops solutions for hardware and software issues. Updates incident records and knowledge base with appropriate and timely information.
- Problem Management: Recommends and develops solutions, resolves problems associated with incidents, and updates problem records. Conducts root cause analysis. Submits requests for change records to remove errors.
- Change Management: Works with project teams to review and assess the impact of new business requirements. Contributes to technical aspects of key change documentation (e.g., technical requirements, change impact assessments, change implementation plans, change rollout plans). Ensures the capacity, availability, security, and service support requirements are considered in all technology infrastructure changes. Implements, tests, and monitors technology infrastructure changes in line with change implementation plans. Ensures technology infrastructure changes meet agreed service acceptance criteria. Maintains asset and configuration management records.
Benefits
- Flexible vacation with pay
- Seven paid holidays
- Up to 160 hours of paid wellness annually
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
