Technical Analyst 2

University of New Mexico•Albuquerque, NM

1d•Hybrid

About The Position

The UNM Division of Information Technologies seeks candidates for a Technical Analyst 2 position. The successful candidate will join a high caliber team of professionals in the Information Technologies department in the Operations Team. The Technical Analyst 2 position will lead projects to upgrade enterprise applications (on-premises and cloud-based) to ensure the application itself and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The Operational support consists of monitoring of incoming requests and escalated support for process & workflow migration, and production issues. The ideal candidate will have a combination of strong communication, technical, and organizational skills; excellent problem-solving skills; along with solid customer support skills to support a diverse customer base.

Requirements

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Nice To Haves

Experience working with ERP systems
Strong communication, team, customer relations, and organizational skills
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
Experience working closely with customers to understand their needs and translating those needs into technical solutions
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
Experience solving problems with creative solutions
Experience using basic commands in the Unix shell
Experience working in Cloud/on-premises hosted environments
Demonstrated ability to work in a fast, paced structured environment
Experience working with vendors to resolve issues and gather system requirements
Demonstrated ability to document applications promptly and contribute to knowledge bases
Ability to self-manage time when assigned multiple incidents/SRs
Ability to listen to feedback and adjust plans accordingly
Adaptable and flexible with change

Responsibilities

Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems
Coordinate the execution of business cycle events
Perform Day-to-Day Operational Activities
Lead the workflow process migration for our ERP system
Perform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices
Provide escalated support to IT Applications incidents
Work closely with the multiple offices across campuses to assist with Applications upgrades
Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
Advocate for continual improvement of the division by offering recommendations on processes and existing systems
Analyzes and solves problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community
Provides a wide range of in-depth technical assistance to departmental users and/or support staff
Provide after-hours support based on the On-call rotation