Technical Support Analyst 2 (Short Term)

TOMORROW HIRE•Salem, VA

3d•Onsite

About The Position

The Technical Support Analyst 2 provides hands-on, onsite IT support to field staff, ensuring reliable operation of devices and systems that support daily operations. This role emphasizes strong customer service, technical troubleshooting, and direct user engagement to improve technology adoption and performance across the district. Candidates must be able to interview in person and meet strict onsite requirements. Applicants must confirm their ability to work onsite daily in Salem, VA (Monday–Friday, 8:00 AM–5:00 PM), reside locally within the Roanoke/Salem area, maintain a valid driver’s license with a clean driving record, and reside within the United States for the duration of the assignment. This role supports end users across the Salem District by providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. The Technical Support Analyst works directly with field staff to deploy and support new technologies, deliver training, and promote efficient use of enterprise tools. The position requires strong communication skills, a customer-first mindset, and the ability to resolve issues quickly while maintaining high service standards.

Requirements

5+ years of experience supporting Microsoft desktop environments, including Windows, SharePoint, MS Office/Office 365, and Teams
5+ years of experience troubleshooting and managing desktops, laptops, and wireless devices
5+ years of experience using help desk ticketing and reporting systems
5+ years of strong customer service experience with a customer-first mindset
5+ years of experience communicating effectively with individuals and groups, both verbally and in writing
Must be able to work onsite daily in Salem, VA (Monday–Friday, 8:00 AM–5:00 PM)
Must reside locally within the Roanoke/Salem, VA area
Must possess a valid driver’s license and maintain a clean driving record
Must be willing to operate a state vehicle for field support
Must physically reside within the United States for the duration of the assignment
Must be able to attend an in-person interview
Must be legally authorized to work in the United States without employer sponsorship, now or in the future

Nice To Haves

Experience providing computer training to field staff
Knowledge of enterprise computer and mobile device applications
Experience creating training documentation and user guides

Responsibilities

Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices
Provide hands-on support for Microsoft-based environments, including Windows, Office 365, SharePoint, and Teams
Escalate complex technical issues as needed and ensure timely resolution
Deliver onsite support to field staff, assisting with new technology implementation and adoption
Provide one-on-one and group training to improve user proficiency with enterprise tools
Develop user understanding of systems and best practices for daily operations
Serve as the primary point of contact for end user support within the district
Communicate clearly with users regarding issue status and resolution timelines
Maintain a strong customer-first approach in all interactions
Utilize help desk tracking systems to log, monitor, and report on support requests
Maintain accurate documentation of issues, resolutions, and recurring problems
Support continuous improvement of IT services and user experience
Travel within the district using a state vehicle to support field operations
Ensure readiness to support users across multiple locations as needed