Technical Support Analyst 2 (Short Term)
About The Position
The Technical Support Analyst 2 provides hands-on, onsite IT support to field staff, ensuring reliable operation of devices and systems that support daily operations. This role emphasizes strong customer service, technical troubleshooting, and direct user engagement to improve technology adoption and performance across the district. This role supports end users across the Salem District by providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. The Technical Support Analyst works directly with field staff to deploy and support new technologies, deliver training, and promote efficient use of enterprise tools. The position requires strong communication skills, a customer-first mindset, and the ability to resolve issues quickly while maintaining high service standards.
Requirements
- 5+ years of experience supporting Microsoft desktop environments, including Windows, SharePoint, MS Office/Office 365, and Teams
- 5+ years of experience troubleshooting and managing desktops, laptops, and wireless devices
- 5+ years of experience using help desk ticketing and reporting systems
- 5+ years of strong customer service experience with a customer-first mindset
- 5+ years of experience communicating effectively with individuals and groups, both verbally and in writing
- Must be able to work onsite daily in Salem, VA (Monday–Friday, 8:00 AM–5:00 PM)
- Must reside locally within the Roanoke/Salem, VA area
- Must possess a valid driver’s license and maintain a clean driving record
- Must be willing to operate a state vehicle for field support
- Must physically reside within the United States for the duration of the assignment
- Must be able to attend an in-person interview
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future
Nice To Haves
- Experience providing computer training to field staff
- Knowledge of enterprise computer and mobile device applications
- Experience creating training documentation and user guides
Responsibilities
- Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices
- Provide hands-on support for Microsoft-based environments, including Windows, Office 365, SharePoint, and Teams
- Escalate complex technical issues as needed and ensure timely resolution
- Deliver onsite support to field staff, assisting with new technology implementation and adoption
- Provide one-on-one and group training to improve user proficiency with enterprise tools
- Develop user understanding of systems and best practices for daily operations
- Serve as the primary point of contact for end user support within the district
- Communicate clearly with users regarding issue status and resolution timelines
- Maintain a strong customer-first approach in all interactions
- Utilize help desk tracking systems to log, monitor, and report on support requests
- Maintain accurate documentation of issues, resolutions, and recurring problems
- Support continuous improvement of IT services and user experience
- Travel within the district using a state vehicle to support field operations
- Ensure readiness to support users across multiple locations as needed
Benefits
- This is a 1099 Contract role.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
