Technical Advisor IV

United Grinding North America, Inc • Miamisburg, OH

1d • Onsite

About The Position

The Technical Advisor IV handles issues of significant impact to the company and more complex technical aspects of machine repair via phone support. This role is responsible for overseeing the Technical Support Group and Field Service Engineer operations and direction, including making hiring decisions and conducting performance evaluations. The Technical Advisor IV assists Field Service Engineers with questions and concerns while at customers, performs customer follow-up, and trains new employees, often acting as a mentor for lower-level Technical Advisors. This position collaborates with the Project Manager on complex problem resolution and frequently communicates with European suppliers on parts and technical issues. The role also assists the Project Manager in the quotation process when needed.

Requirements

• Bachelor’s degree from a college, university; or technical school and 10+ years related experience and/or training; or equivalent combination of education and experience.
• 10+ years’ experience and training as a UGA Field Service Engineer with advanced knowledge of all machine brands within a particular product line and related engineering concepts (hydraulics, pneumatics, CNC controls, electrical and mechanical concepts).
• Advanced knowledge of multi-axis machine tools and their capability.
• Advanced PC skills including the ability to find, open and close documents. Use of electronic mail and retrieving documents as well as the use of Excel and Word software programs.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, parent company management and the general public.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Nice To Haves

• Prior mechanical and/or electrical experience in the grinding machine industry.
• Ability to read Electrical and Mechanical schematics.

Responsibilities

• Handles issues of significant impact to the company and more complex technical aspects of machine repair via phone support.
• Dispatches the appropriate Field Service Engineer to the customer site if necessary.
• Oversees the Technical Support Group and Field Service Engineer operations and direction, including making hiring decisions and conducting performance evaluations.
• Assists Field Service Engineers with questions and concerns while at customers.
• Performs customer follow up and various other duties in connection with customer service.
• Trains new employees and frequently acts as a mentor for lower level Technical Advisors providing guidance, knowledge and support.
• Works with the Project Manager on more complex problem resolution.
• Frequently communicates with European suppliers on parts and technical issues.
• Assists Project Manager in quotation process when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level