Field Sales Advisor IV - Park Meadows IV

Rivian•Lone Tree, CO

4d•Onsite

About The Position

As a Sales Advisor, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers using various communication channels including in-person interactions, demo drives, phone, text, and email. This role requires passion for our brand and a desire to foster a competitive sales culture. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

Requirements

4+ years experience in Sales, Retail, Hospitality or similar fields.
Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment highly preferred.
At least 21 years of age.
High School Diploma or GED required.
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
Ability and willingness to travel as needed to support events, new market launches, etc.
Experience using CRM systems (Salesforce preferred).
Working knowledge of Google Workspace with the ability to learn new tools quickly.
Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
Ability to obtain and maintain local sales licenses if applicable in your state/province.

Responsibilities

Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS.
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.
Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals.
Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
Stay up to date on the auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
Take on additional projects, duties and assignments as required and/or by request from leadership.