Technical Advisor II

Perry & Young Dental Lab • Hawthorne, CA

1d • Onsite

About The Position

Join West Coast Dental Lab - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Our team is growing, and we are seeking to fill a number of key positions within our organization including this full time Technical Advisor II opportunity in Hawthorne, CA.

Requirements

• Must be able to read, write, speak and understand English
• Strong verbal and written communication skills
• Strong computer skills – MS Office Excel, Word, Outlook
• Detail-oriented – ability to manage multiple projects/assignments at one time
• Dependable, Team Player
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
• Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
• Must possess great customer service skills to interact with Dentist.
• Intermediate computer skills are required.
• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
• A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience.
• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint).

Nice To Haves

• Knowledge of digital production such as CAD/CAM & IOS is preferred.
• CDT is a plus but not necessary.

Responsibilities

• Provide technical assistance to our customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
• Responsible for continuous education on new dental products and fabrication technics.
• Responsible for documenting all customer interaction using company provided software.

Benefits

• health, dental, vision, disability, and life insurance
• paid holiday, vacation, and sick time
• 401K with company contribution
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed