Technical Advisor II

National Dentex Labs•Hawthorne, CA

13h•Onsite

About The Position

Join West Coast Dental Lab - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Our team is growing, and we are seeking to fill a number of key positions within our organization including this full time Technical Advisor II opportunity in Hawthorne, CA. The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. These hours will be subject to change as business needs dictates; weekends may be scheduled occasionally on an as needed basis.

Requirements

Must be able to read, write, speak and understand English
Strong verbal and written communication skills
Strong computer skills – MS Office Excel, Word, Outlook
Detail-oriented – ability to manage multiple projects/assignments at one time
Dependable, Team Player
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
Must possess great customer service skills to interact with Dentist.
Intermediate computer skills are required.
Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience.
PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint).

Nice To Haves

Knowledge of digital production such as CAD/CAM & IOS is preferred.
CDT is a plus but not necessary.

Responsibilities

Provide technical assistance to our customers.
Counsel and advise Dentists on a variety of products, including treatment plans and designs.
Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
Communicate effectively with internal teams to ensure case resolutions.
Occasional, hands-on details to restorations for corrections and modifications as needed.
Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
Responsible for continuous education on new dental products and fabrication technics.
Responsible for documenting all customer interaction using company provided software.