Technical Advisor

Sutherland

22h•Hybrid

About The Position

Sutherland is seeking an energetic and driven Technical Advisor to join their team. This role involves documenting and validating customer requirements, creating system blueprints and dataflow diagrams, conducting consulting sessions to ensure technical readiness, and ensuring infrastructure meets technical specifications. The Technical Advisor will also serve as a go-to resource for functional areas, perform SQL scripting, document solutions and best practices, and contribute to internal knowledge sharing. Participation in continuing education and new release training is also expected.

Requirements

8+ years of experience in healthcare IT in a technical role -- preferably SQL DBA (8+ years exp)
Experience with software in a SaaS / Cloud computing environment.
Ability to read and understand a technical specification from a vendor.
Ability to analyze vendor feedback and determine root causes and next steps.
Customer relationship acumen.
Ability to engage with multiple projects & customers at the same time and manage priorities.
Excellent organization, communication, and collaboration skills.
Ability to lead and facilitate customer workshops and sessions.
Superior technology and troubleshooting skills.

Nice To Haves

Industry certification in networking, SQL, AWS/Azure, etc.

Responsibilities

Document and validate customers’ requirements and map to NextGen functionality.
Creating a system blueprint and dataflow diagram for each project.
Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production.
Attend internal project meetings and provide status on progress of activities and deliverables.
Ensure infrastructure meets technical specifications and best practices.
Be a "go-to" resource for specific functional areas for both internal and external users.
SQL scripting to meet customer needs.
Document solutions and contribute to a solutions repository.
Document best practices and share with the Practice.
Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions.
Participate in Continuing Education sessions.
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.