Technical Advisor

Repairify

19h • Remote

About The Position

The Repairify Technical Advisor will provide direct coaching and mentoring to individuals, primarily in our Monterrey, MX location, learning to perform scans, calibrations, and writing reports. Through the use of MS Teams and other technology, the advisor will directly observe work being performed, offering guidance as needed, to ensure all operations are performed correctly. Typically, the advisor will work with small groups of 1-3 people. The advisor will also be assessing performance through demonstration checklists to indicate when a learner has achieved proficiency.

Requirements

• 3+ years experience in the asTech role being mentored (i.e., Remote Technician)
• Demonstrated ability to perform work at a very high level in both quantity and quality
• Strong communication skills
• Desire to help others be successful

Nice To Haves

• ASE/I-CAR certifications
• Expert automotive repair mastery across multiple vehicle makes

Responsibilities

• Observe technicians performing diagnostic or calibration work virtually or in person
• Provide feedback to the learner as needed to ensure accuracy of work
• Provide focused coaching on initialization and programming of electronic repair events (EREs)
• Adapts feedback methods as needed to ensure understanding
• Reviews learner output for quality control
• Assists in the updating/maintenance of tools to measure technician proficiency
• Reinforce policies and procedures for the asTech® Technician
• Studies relevant materials and new vehicle systems through own research
• Consistently make decisions that are in direct alignment with Repairify core values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed