Technical Account Manager

Rockwell Automation • Mayfield Heights, OH

1d • Hybrid

About The Position

As a Technical Account Manager (TAM) you will be the primary technical liaison for enterprise customers, ensuring seamless onboarding, proactive engagement, and continuous improvement of managed services. You will have experience establishing communication and engageing with prospects, lead business reviews, resolve technical issues, and guide projects to enhance security posture and customer satisfaction. As a TAM you will collaborate across our teams to align service delivery with client goals, providing recommendations and advocating for continuous improvement. You will report to the Manager, Technical Account Manager and have a hybrid schedule working in Mayfield Heights, OH.

Requirements

• Bachelor's Degree in Relevant Field.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 15% of the time.

Nice To Haves

• 8+ years experience managing multiple enterprise accounts and navigate technical environments.
• Familiarity with service‑delivery documentation and tools, including onboarding trackers and escalation processes
• Proficiency with Microsoft Teams and SharePoint for collaboration and document management.
• 8+ years of experience using data reporting and visualization tools to support customer goals and projects.
• Translate complex technical information into clear, accessible language for diverse audiences.
• Experience working in operations or Operations Technology (OT) environments.

Responsibilities

• Be the primary technical contact for assigned customers.
• Be a customer advocate, ensuring agreement between client needs and internal delivery teams.
• Lead onboarding activities, guiding customers through setup and integration.
• Conduct Business Reviews to assess performance and identify improvement opportunities.
• Collaborate with SOC and our teams to resolve technical issues promptly.
• Provide recommendations to enhance security posture and service efficiency.
• Manage projects to improve customer satisfaction and service.
• Deliver feedback to product teams for feature enhancements and service improvements.
• Collaborate with our teams to support and influence product feature enhancements.
• Experience identifying installation and managed‑service expansion opportunities.
• Document industry trends based on customer requests and feedback and communicate insights to product/offering teams.
• Willingness to participate in professional development activities to stay current on industry knowledge within the Rockwell Managed Services portfolio.

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees