Technical Account Manager, Logistics
About The Position
Altana is seeking a Technical Account Manager (TAM) to work closely with logistics customers and help them operate Altana’s platform effectively. The TAM drives user adoption, product enablement, and value realization, and serves as a day-to-day relationship manager for customers through regular check-ins and Quarterly Business Reviews (QBRs). The role also develops opportunities for product usage, upselling, and cross-selling. The position manages strategic accounts among the world’s largest logistics service providers, supporting stakeholder alignment, adoption, and growth across global operations. It combines strategic account management with hands-on execution, close collaboration with customers and internal teams, and communication of customer feedback to inform product improvements. The role is based in Brooklyn, New York, until a planned office relocation to Midtown Manhattan in Summer 2027. Candidates must live within commuting distance of both the current and future office locations.
Requirements
- At least 5 years of account management experience working with logistics customers, such as 3PLs, cargo, or freight businesses.
- Experience driving strategic initiatives from concept through execution, bringing structure, clarity, and follow-through to fast-moving environments.
- Demonstrated history of expanding accounts year over year.
- Openness to feedback and ability to collaborate cross-functionally to drive continuous improvements.
- Willingness to learn fundamental concepts of data fusion and machine learning and to communicate product value to technical and commercial audiences.
- Must be within commuting distance of the current Brooklyn office and planned Midtown Manhattan office.
Responsibilities
- Manage strategic accounts across large logistics service providers, driving stakeholder alignment, adoption, and growth across global operations.
- Drive onboarding and adoption for new users so they can make effective use of Altana’s offerings.
- Assist customers with in-depth analysis to optimize their experience and results.
- Collaborate with product and implementation engineering teams to support successful delivery of customer contracts and ongoing product improvements.
- Own customer calls and Quarterly Business Reviews, use data-driven insights, and relay customer feedback to relevant teams.
- Connect day-to-day account management with broader commercial and product goals.
- Work with Account Executives to identify and pursue account expansion opportunities.
- Synthesize and communicate customer feedback to the product team.
- Conduct regular customer check-ins and develop pipelines for product usage, upselling, and cross-selling.
Benefits
- Flexible Time Off policy.
- Paid parental leave: 14 weeks for non-birthing, adoptive, and foster parents, and up to 26 weeks for birthing parents, paid at 100% of base salary.
- Medical, vision, and dental benefits with employer contributions.
- Employer-paid high-deductible health plan for employees, with an employer contribution to a Health Savings Account; Flexible Spending Account option.
- Life, short- and long-term disability, and AD&D insurance at no cost to employees.
- Fidelity 401(k) retirement savings program.
- Commuter benefits using pre-tax funds for public transit or parking.
- Free premium Calm subscription.
- Pet insurance and/or Total Pet veterinary service and telehealth discount plan.
- Employee Assistance Program with free confidential personal support.
- Dependent Care Flexible Spending Account.
- Competitive equity grants are included in the majority of full-time offers.
- A discretionary bonus or variable compensation plan, depending on the role.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
